Airtel — BILLING ISSUE - FRAUD COMPANY

Address:

Bangalore, Karnataka

I have been Airtel customer[protected] for more than 2 years and I had pretty good experience till MAY-2012. There were few small incidents but i believe they can be excused.
In MAY 2012, all the hell broke out. There was heavy rain on 15 MAY in my area ( BTM layout 2nd stage) and internet stopped working. I called up airtel customer care about the issue. They informed me that router in that area was burnt and the issue will be fixed in a day or two. 18-MAY, I call up airtel customer service to inform that the issue is still not fixed even though i had informed about it. Customer care informs me that i had not complained on 15th and there are no records of same. I asked them to take a note of the issue and record it.

I got a call from local technician on 20th MAY informing that he would visit my place at 2pm to see if there was any issue. I waited for him around 3 hrs and called him several times to check if he is coming. End of the day he calls me up and abuses that i was distrubing his work. Looks like his time was more precious than mine.

I kept calling customer care support every day from 20th MAY to 28th MAY hoping that the issue would be resolved sooner. Finally, i gave up and requested Airtel to disconnect my broadband. That made AIRTEL to finally take me seriously, then there was call from retention department and some other people calling me informing that the issue would be fixed in a day max. Then i waited for another 3 days and the issue was still not fixed. Finally, I asked them to disconnect my
connection immediately and issue me final bill. They take connection and my router, inform me that router amount will be adjusted in the bill.

To my surprise, the bill was RS.3000/-. I called up airtel customer people and informed them that i was incorrectly billed. Since I was to pay only one month and 10 days bill, which would be 1212 + 404 = 1616. The modem would cost = Rs. 1400 , I had made initial deposit of = Rs.250. Logically, i had nothing to pay to airtel. Even if they wanted me to pay something should not be more than Rs.500/- . Then, they kept calling me, harassing me almost every day to make payment .

I would get a call from random number and they would ask me to pay money using abusing language. Initially, I kept my cool and explained every number that there is a misunderstanding. Called customer care and explained several times about billing issue. There seems to standard reply and to my surprise lot of time, my issue was not even recorded. After harassing me on regular basis, Finally, some one took my incident into consideration and changed my bill to Rs. 2200/- . I have now received a sms about case being filed for bill payment. I have no clue, what should do about it.

These AIRTEL PEOPLE ARE FRAUD AND CHEAT PEOPLE. ( I would request everyone not to buy any connection from AIRTEL )