Airtel — BILLS AFTER DISCONNECTION REQUEST

Address:

Mumbai City, Maharashtra

I HAVE REQUESTED FOR DISCONNETION OF MY 3G CONNECTION ON 10TH JULY BY E MAIL
BUT HAVE RECEIVED BILL ONCE AGAIN I VISITED TO GALLERY ON 26TH AUG MADE PAYMENT WITH EXCESS AMOUNT UP TO 26TH AUG FOR BALANCE DAYS
BUT WHEN I CHECKED WITH THE CUSTMER SERVICE THEY TOLD MY CONNECTION IS STILL ACTIVE

SINCE JULY MONTH I AM NOT USING 3G CONNECTION WHY SHOUD I HAVE TO PAY THE RENT WHEN I REQUESTED FOR DE ACTIVATION OF SERVICE


THE MAIL REPLY RECEIVED ON 26TH AUGUST 2013
AS ATTACHED

"From:
[protected]@in.airtel.com | Add to Address book |This is spam

To: [protected]@rediffmail.com
Subject: Re: [protected] [|BAL|Qrc126081317083119653895|]
Date: Thu, 29 Aug 2013 23:48:44 IST
Namaste!
"You wrote in on[protected] with a requesting to stop your airtel mobile number [protected].

We have registered your request. Your Reference number52507749. Please quote this in any future communication. Our team will contact you by[protected] by 09:30AM with an update on the same.

There is no monthly rental from the date of stop request raised and the call charges will be applicable, as per the usage. Hence, we request you to keep your mobile number switched on in order to reach you.

Please note the current outstanding is Rs300.08/- (Excess) as per invoice dated[protected] and unbilled amount as on[protected] is Rs.0/- Your next bill date will be[protected].

We are truly disappointed to learn that you are considering moving out of the airtel network. Are there any service/ operational issues related to your current mobile number that we can assist with ? Is there anything we can do to improve your airtel experience ? We would be delighted to assist.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.


Yours Sincerely,
Mahendra Kumar
Customer Care
Bharti Airtel Limited"