[Resolved]  Airtel / Binatone Wifi Modem — Defective unit, not being replaced

Address:

Bangalore, Karnataka

I have taken an Airtel broadband connection on my wife’s name (Named Premalatha) and they have supplied me an additional wifi modem (Named Binatone) to install the same for a cost of Rs 1498.99/-. The connection was installed on[protected]. After installation, the executive informed us to call him for any difficulty and he has noted his mobile number on the other side of the invoice. The next day onwards, we were not able to establish connection to Airtel broadband and we informed him over the number provided by him. The executive never looked in to the complaint and we lived with the trouble. He started ignoring our complaints thereafter. In the meantime, my son, contacted Airtel Broad band from our landline number and got some check points to regularize the Airtel broadband connection. This worked good for one day. Later, the connection was getting disconnected every 10 to 15 seconds.
We contacted the customer Care of Airtel on 18-03-12 and informed the problem to them. A problem was registered and the complaint number was 13116164. An executive visited our house and inspected the broadband. He certified that the modem is defective and would replace the same. The next day, he returned with an old serviced modem as the replacement to this. I called the customer care and told them to replace the modem with a new or service the existing, than supplying me an old serviced modem. Accordingly, the customer executive assured me to settle the issue with genuine solution.

The problem was not solved and I received a message from Airtel that this will be addressed by 19-03-12. There was no response from Airtel and I called customer care executive of broadband again and informed the situation. He says that the complaint has been closed and no action on this matter will be initiated by Airtel. He also gave me numbers of modem supplier for lodging this complaint. (No [protected] of Mr. Balliappa). Mr. Balliappa asked me to contact the modem supplier, who is MTR Engineering services. Since their bill did not have contact numbers, I called modem supplier once again and told him the problem. He says they cannot do anything and Airtel only has to take action on this. Every time, I write to Airtel, they give a complaint number and they never respond to our request. The modem is still defective and I purchased another modem for this purpose.

I requested Airtel to take back the modem and refund the cash. Yet no reply is received from them.