Airtel Blackberry — Poor & Misleading Customer Services | |
Hello, This is regarding the useless Blackberry Customer Services I would like to draw blogger's attention to: This is regarding the Airtel Blackberry 8700G - [protected]. This is a corporate connection Airtel Blackberry with Solus Consumer Services Private Limited, a Prepaid with a monthly plan of Rs. 299. The Internet or Blackberry services got disconnected on the phone on 30th of January. Inspite of reminder followups & mail communications we got only assurances from the service provider. As and when a call from the corporate representative has been given it is told that the same will be activated by sending PMP at certain number. The same never happened. This was repeated some 60 odd times and around 30 calls were made morning and evening to the Blackberry Customer Service no response was recieved. Five days back i.e. on 14th February a Customer Service associate told that their is some issue with Pre Paid server and the same shall be resolved in 24 hours. Those 24 hours never came. Now today while while speaking to a customer service associate we came to know that Pre Paid server of Airtel Blackberry is stuck due to some reason and cant be resolved for indefinite time. please go forward for a post paid plan. Need to know something on the same front. 1. Who is answerable for this chaos? 2. Who shall repay the Rs. 504 balance in that prepaid connection? 3. Who will be responsible for the Loss of business because of this chaos? 4. Who is responsible for wastage of time spent chasing to the BB Customer care? I know many of the my fellow bloggers shall be having a similar kind of issue which i[censored]nresolved extends a serious threat to enterprise data to an extent and corporate communications in other way. Was this information helpful? | |
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Comments
I took my connection in mid-march. And I am sure they had same issues back then. I never understood one thing about them, If there server's are really down for so long, why are they still advertising the plans for prepaid ? Why are they even accepting the requests of activations and deducting balance from subscriber ? Why are they simply not telling the customers approaching for prepaid plan that there services are temporarily down ?
I am just, so glad that in 10 days I was able to grasp what kind of organization Airtel is. And fortunately I ' literally extracted' my refund and changed my operator who are providing me with excellent, high quality and professional service. Or else, Who know I would have been stuck all the time till date without activation !
I posted this on another Consumer complaints website.
Yes !
Airtel did had problems in activating my blackberry service for 299 plan(prepaid). The amount was deducted from my balance and I was promised that service will start within 24- hours. But it never started. I made calls of more than Rs.100 to the so-called 'Blackberry Technical Support" and all what I got as reply was "Prepaid customers are not our priority, and they are helpless and I may have to wait for an uncertain amount of time atleast 10 days to any amount of time to get my service activated". Also I was never given any kind of reference number for complaints I registered. Not to mentions there horrible and unskilled officials there who use to put me on long holds, sometimes even upto 10 minutes or even disconnecting the calls after putting on long holds. Remember Airtel charges money for it. And to specific number which I was calling ending with 7070 they were charging the normal call rates. No clear solution to the issue was ever presented or addressed. All the while hints were dropped to me that if I was post-paid customer the service would have guaranteedly started in 4 hours ! I was really taken aback at such a fraudulent behavior on part of Airtel. Moreover it was painful to see how prepaid customers for blackberry gets step-motherly treatment. It was really terrible on part of Airtel when it was revealed that they cannot guarantee Blackberry service to prepaid customers when prepaid customers are the one who guarantees them the money by pre-paying it.
I also wrote to and called Nodal officers but none ever replied. Airtel has provided some worst quality service and customer care in all this. After 10 days, I finally understood by now that service by Airtel is hopeless for me, and there is no guarantee that it will ever be activated, even if it gets activated and some problem arises in future I would not be able to stand Airtel's incompetent 'Technical Support'. So I finally asked for my refund as it was only ten days and they were unable to get service activated. They initially declined to refund. But after some hard talks and implications that I would be moving to consumer court and ask for refund+compensation (for all the financial and mental trouble they caused)+ (if possible) a public apology in all the leading newspapers. Finally and fortunately, they had to oblige and give me 100% refund.
I instantly changed my SERVICE PROVIDER. And voila ! as soon as my new number from OTHER OPERATOR activated my Blackberry services were also activated.
This incident really has tarnished Airtel's reputation in my eyes. As far as my Blackberry service for prepaid is concerned I experienced lack of transparency and really horrible and incompetent customer service. And in future, I know I will never recommend Airtel or any of it's services to anyone.
I am just, so glad that in 10 days I was able to grasp what kind of organization Airtel is. And fortunately I ' literally extracted' my refund and changed my operator who are providing me with excellent, high quality and professional service. Or else, Who know I would have been stuck all the time till date without activation !
I posted this on another Consumer complaints website.
Yes !
Airtel did had problems in activating my blackberry service for 299 plan(prepaid). The amount was deducted from my balance and I was promised that service will start within 24- hours. But it never started. I made calls of more than Rs.100 to the so-called 'Blackberry Technical Support" and all what I got as reply was "Prepaid customers are not our priority, and they are helpless and I may have to wait for an uncertain amount of time atleast 10 days to any amount of time to get my service activated". Also I was never given any kind of reference number for complaints I registered. Not to mentions there horrible and unskilled officials there who use to put me on long holds, sometimes even upto 10 minutes or even disconnecting the calls after putting on long holds. Remember Airtel charges money for it. And to specific number which I was calling ending with 7070 they were charging the normal call rates. No clear solution to the issue was ever presented or addressed. All the while hints were dropped to me that if I was post-paid customer the service would have guaranteedly started in 4 hours ! I was really taken aback at such a fraudulent behavior on part of Airtel. Moreover it was painful to see how prepaid customers for blackberry gets step-motherly treatment. It was really terrible on part of Airtel when it was revealed that they cannot guarantee Blackberry service to prepaid customers when prepaid customers are the one who guarantees them the money by pre-paying it.
I also wrote to and called Nodal officers but none ever replied. Airtel has provided some worst quality service and customer care in all this. After 10 days, I finally understood by now that service by Airtel is hopeless for me, and there is no guarantee that it will ever be activated, even if it gets activated and some problem arises in future I would not be able to stand Airtel's incompetent 'Technical Support'. So I finally asked for my refund as it was only ten days and they were unable to get service activated. They initially declined to refund. But after some hard talks and implications that I would be moving to consumer court and ask for refund+compensation (for all the financial and mental trouble they caused)+ (if possible) a public apology in all the leading newspapers. Finally and fortunately, they had to oblige and give me 100% refund.
I instantly changed my SERVICE PROVIDER. And voila ! as soon as my new number from OTHER OPERATOR activated my Blackberry services were also activated.
This incident really has tarnished Airtel's reputation in my eyes. As far as my Blackberry service for prepaid is concerned I experienced lack of transparency and really horrible and incompetent customer service. And in future, I know I will never recommend Airtel or any of it's services to anyone.
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I spoke the to BB Customer Support @ Airtel. After calling up several times, the representative suggested the exact same thing (moving to Postpaid) as they have authority in Postpaid to enable / disable services whereas, its automated in prepaid.
While whatever he said made perfect sense, I can't understand why hasn't Airtel fixed this mess till now. It surprises me to see that 4 months have passed yet there's no respite for prepaid users.
Shame on your Airtel.