[Resolved] Airtel Blackberry Services

[Resolved] Airtel Blackberry Services — wrong charges

R RAJIVE PARASHER from Mohali, Punjab

Dear sir with reference to my mobile no.[protected] ,I am being wrongly charged for the services I did not use .My complain is as follows I am a bussiness man having very old retaions with Airtel.For the purpose of bussiness I have to travel a lot and some times abroad too.Whenever I go abroad I always request Airtel to suspend my Blackberry services ,being very expensive while roaming abroad. But I request to resume services as I return back to India. But This time when I had to go to USA on 23rd September2009,I sent an email request to suspend my Black berry services as per procedure ON 21ST september2009 and I received immediate automated response of receiving my mail too.I received one more mail from Airtel confirming suspension of my account as per my request on 30th sep2009 with an apology for responding late . I returned to India on 3rd of Oct 09 and requested Airtel on customer care number to resume my services .During the period of stay in USA my blackberry services remain suspended and I never received any email in my account.But for that period Airtel has sent me a bill for Rs.2909.57 as blackberry usage charges while roaming. Sir I am not aware how they can charge me for the services I didn't use ?Since I received the bill, I am running from every poll to piller in AIR TEL from customer care to nodal officer but nobody is helping me for my grivences. After so many emails and calls now they are offering me a discount of Rs.1000/- which is totally injustified in my opinion. Please help and guide me . Thanks Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
2 Comments	Share
Submit Close

Related Airtel reviews

View all 54497 Airtel Reviews

Comments

Dharmendrakt

Airtel Blackberry services — Sudden stopping Blackberry services

Hi,
My Blackberry services for number [protected] has been stopped since 7th Aug 11:07 AM onwards.

I am currently in roaming and unable to get the important official mails on my cell, due to which company business is impacted.

This is repeated issue and happening every time whenever I am moving out of Punjab.

Please justify the reason and let me know what action has been taken to resolve the issue ?

I may be approaching for alternative options on this issue , in case not being justified.

Rgds

Swapnil Bodhe

from Mumbai, Maharashtra

Airtel — Blackberry different charges

Hi,

Hope this mail reaches the right person.

Am writing this mail, after being disgusted by Airtel's service provided to its privileged customers.

Post-paid connection is a commitment that a person makes to the service provider, in faith that he/she would be recipient of good cellular service.

The current rate difference for external service such as Blackberry services, prepaid customers benefit from, just paying 399 for the same service which post paid connections are demanded to pay 599.

I need to know the reason for such a difference, and why would any service provider would want to annoy its customers by creating such a rift.

Well do you guys, want us to shift to prepaid connection, which would make us ever so easy to shift to other service providers or do you jst dont like your retainer customers and dont mind loosing them to your competition.

Having done my research, BSNL/Loop and some other service providers do understand and respect their customers by presenting them blackberry plans at 399 or lesser.

Guess its time to say adios. Will soon complete the formalities to shift to other network.

Am also sharing this letter across social media's, blogs and complaints to garner their attention.

Thanks Airtel, You do know how to loose a customer.