Airtel Broadband — activating VAS without customer consent

Address:

Gurgaon, Haryana

In May 2013 we have disconnected our IPTV connection due to lack of channel but continued with out broadband.During my IPTV,there were free Value added services like free Gaming,Speed on demand and anti virus each worth Rs.99/- free in the package.I never used gaming but did use speed on demand and antivirus for some.Now when the connection was disconnected and i moved to a new package Airtel kept the gaming package on and did not inform us that this service was active.Later on I realized and got it disconnected.This has been a cheating on part of Airtel to keep the VAS on when a customer never asked for the service in the first place.Even the Nodal office for NCR has not responded on refund of the VAS amount for May,June and July they activated without my consent.

I wish to ask Airtel if they intend to have us as their customers or frankly tell us to move to another provider as you are expensive and have horrible customer care service.Please clarify and prove that I asked that this service be activated on May 2013 by email or by phone

Karan Amarnath