[Resolved] Airtel Broadband — not changing my plan | |||
I have a air tel broadband connection with account number 14566993 having tariff plan 599 rs. Now i came to know from some of my friends that there is one more plan of rs. 499 having double speed and double no of calls so i called your 121 services for change in my plan. Some of my other friends also did the same. There request was accepted and their plan was changed. But my request was rejected request no. 30753450 and first they accepted my request and said that it will be activated in 3 days but now they are not agreeing to it??? Why is it so??? Why is your company not stable on its commitment??? Please answer?? See the height of cheating people i got a mail from mr. Rakesh kumar that my issue will be solved by their team. After two or three days mr. Kuldeep called me up from the nodal office and assured me of changing my plan. Again after three days ms. Kushi calls me up and says that my plan cannot be changed because it is only for a certain lot of people.??? Hey i dont understand what does this mean??? Why cant i be this certain lot of people??? Is it like that if i am sellling a product assume a shampoo it costs 50 rs. For one citizen of india and the same shampoo costs 70 rs. To the other citizen. Isnt it cheating with the people??? How can the same product have diffenent costs in the same country, not even country the same state, not even the state the same city itself??? Its a big fraud with the citizens of india and the customers of airtel broadband. Here the question is not only the same product one is getting the same product of inferior quality costly and the other is getting it cheaper it the height of cheating. How can we trust such a big company like airtel. Is its name a fraud. Does it not stick to its commitments and words. Does it show its back on such a small issue?? How can it run such a bigh company in a huge country like india??? People should quit it away from indian markets its a fraud, a cheater. Many people have added the comments to my complain which i had done before just go through it and one will come to know that i am not the only one cheated by the company there are lots more... Shame on the company and its owners. You are there to satisfy the customer needs and you are there for the people by the people if the same thing continues for a longer period i can see the future of the company so think about it... Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
I HAVE A AIR TEL BROADBAND CONNECTION WITH ACCOUNT NUMBER 14566993 HAVING TARIFF PLAN 599 Rs. NOW I CAME TO KNOW FROM SOME OF MY FRIENDS THAT THERE IS ONE MORE PLAN OF Rs. 499 HAVING DOUBLE SPEED AND DOUBLE NO OF CALLS SO I CALLED YOUR 121 SERVICES FOR CHANGE IN MY PLAN. SOME OF MY OTHER FRIENDS ALSO DID THE SAME. THERE REQUEST WAS ACCEPTED AND THEIR PLAN WAS CHANGED. BUT MY REQUEST WAS REJECTED REQUEST NO. 30753450 AND FIRST THEY ACCEPTED MY REQUEST AND SAID THAT IT WILL BE ACTIVATED IN 3 DAYS BUT NOW THEY ARE not agreeing TO IT??? WHY IS IT SO???WHY IS YOUR COMPANY NOT STABLE ON ITS COMMITMENT???? PLEASE ANSWER?? I WILL NOT HESITATE TO KNOCK THE CONSUMER COURT FOR THIS.
The same thing happened 2 me.
Firstly Airtel accepted my proposal, then I was told that Airtel has launched this plan not for commercial user, though I know some1 who is using it commercially (new customer). I am spending extra around Rs 300 every month.
When I contacted Airtel Nodal officer, I got a call from [protected], rudely I was told that its clearly written in the web-site that this plan is not a commercial plan, when I said Airtel is offering me this plan in new commercial connection I was told get it in written on Airtel letter-head and if I want I cam shift 2 some other operator. This information is not given on the website. Airtel is not ready to give me the modem for which I pay Rs.1500(Full Amount), they said if I will disconnect the connection I will lose the amount as well as modem. I am pissed off, and do not know why I chose AIRTEL.
NEVER EXPACTED THIS WITH SUCH A REPUTED COMPANY.
Go for BSNL, they are giving 250KBPS speed on 2g SIM @ Rs 274, its worth buying, all u need is 3G Modem or a 3G Mobile. One f my frnd is highly satisfied with this. And in future I may shift to it. Airtel is in doing business in AIR.
Firstly Airtel accepted my proposal, then I was told that Airtel has launched this plan not for commercial user, though I know some1 who is using it commercially (new customer). I am spending extra around Rs 300 every month.
When I contacted Airtel Nodal officer, I got a call from [protected], rudely I was told that its clearly written in the web-site that this plan is not a commercial plan, when I said Airtel is offering me this plan in new commercial connection I was told get it in written on Airtel letter-head and if I want I cam shift 2 some other operator. This information is not given on the website. Airtel is not ready to give me the modem for which I pay Rs.1500(Full Amount), they said if I will disconnect the connection I will lose the amount as well as modem. I am pissed off, and do not know why I chose AIRTEL.
NEVER EXPACTED THIS WITH SUCH A REPUTED COMPANY.
Go for BSNL, they are giving 250KBPS speed on 2g SIM @ Rs 274, its worth buying, all u need is 3G Modem or a 3G Mobile. One f my frnd is highly satisfied with this. And in future I may shift to it. Airtel is in doing business in AIR.
I also would like 2 add, we are not only 1, there r many with us :-
http://www.techenclave.com/broadband-forum/why-does-airtel-not-change-broadband-162897.html
1. DUAL Policy for new and old customer,
2. Cheating 2 customer,
3. Trying 2 create monopoly, by not giving me the modem.
4. For them custmer means Cust se Mar...
http://www.techenclave.com/broadband-forum/why-does-airtel-not-change-broadband-162897.html
1. DUAL Policy for new and old customer,
2. Cheating 2 customer,
3. Trying 2 create monopoly, by not giving me the modem.
4. For them custmer means Cust se Mar...
Airtel — airtel broadband speed not as it was said in the plan
I have a internet connection from Airtel since many years by the number[protected] by the name of VISHAL VIRMANI but they say that the speed of internet would be 512 kb/s as per plan choosen by me but from many days i have been experiencing 3 to 8 kb/s its purely cheating from service provider i complaint a lot of time they simply say that the speed is ok but as an end customer i am experiencing the same , firstly i decided through this medium , if it is not sorted early and genuinely then i will file a official complaint against the companyregards
vishal virmani
[protected]
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AirTel — airtel changed my plan without my request to a costly plan
My plan was changed on December 2nd without my request automatically. Luckily I noticed on talking to customer care.Such sly action from airtel is not good. Had I not noticed I would have kept paying high tariff as per changed plan for months and years...it it not fraud o air tels part.