[Resolved]  Airtel Broadband — Airtel BB connection not disconnected in time, but charged me extra

Hi, I spoke to one of your colleagues named Jayanthi today afternoon. I would like to put it on record her rude behavior and her disinterest in listening to what i am saying. I would also like to put it on record her threatenings without knowing my case. I would like to report this to highest possible authority. Please update the same in your reply. Coming to my case, i have asked Airtel Customer Care to disconnect my line (Airtel Landline No: [protected]_kk ) as of 20-04-13. According to your CC, my line should be disconnected by 27-04-13. I got a call from Airtel Retention team to whom i expressed i had no interest in your line and i would like to have the line disconnected. But the lady from retention team told me that they hold the line and see if i can shift the connection to Pune. I told her i would like to have it disconnected and if i need connection in pune, i would call Customer Care. But you hold the line without my need for it and you charged me for it. I last spoke to one of your colleagues from retention team and asked me to send revised bill statement through mail as i shifted to pune, which was never sent. As far as i remember, i paid my all dues. Please send my detail statement and i will discuss with any other employee of airtel who actually listen to me and give me answers i need. i have all the details of discussions i had with your CC. My Contact Mobile Number : [protected] I sent a mail to the id: [protected]@in.airtel.com and mail bounced back. please check if this is workinhg Regards