[Resolved] Airtel Broadband — Airtel Broadband Court case | |||
I used Airtel Broadband (account Number [protected] and phone number [protected].) for several months in Bangalore. I was out of station for two months and couldn't able to pay the bill , hence the line disconnected in end of December 2011 After disconnection also they keep on sending bills through my email. In the month of April I got one e-mail from Collections.[protected]@in.airtel.com , Asking me to pay an outstanding amount of Rs. 4908.00 I got one call from customer care asking me to pay whole amount when I told her that I have not used after December as line was disconnected. Finally she told that if I will pay Rs.4000.00 then the matter will settled and I will receive one settlement statement.I paid 4000 through cheque on May 9, 2012 and I got one receipt No.[protected]. I followed up customer care through e-mails and phone calls for settlement statement but I didn't got any reply on that matter On January 29th I got one call from a number [protected], person claiming that he is lawyer in Delhi District Court saying that there is a case registered against my name in Delhi by Airtel. If I want to close the case then within one hour I have to pay the due amount , I didn't respond to that call again he called me on that day evening and asked if I paid or not if not I have to come to Delhi and pay the penalty of Rs.24000 and/or legal action. Again on yesterday i.e. 11th Feb I got a call from same number asking to make the payment before 5 pm today , else legal action will be taken against case number 12116/2013 . Today morning I got call from some other number.[protected] ( Claiming Adv Arjun of Delhi dist. Court) and telling the same thing Why should I pay more even after I have paid more for unused usage. Any help with this regard to close this matter would be highly appreciated. Please advice and help. Calls/threats such as this causes immense stress to customers. Was this information helpful? | |||
Oct 29, 2016 Complaint marked as Resolved Verified Support Feb 18, 2013 Airtel Customer Care's response Namaste (tusarknt), This is to inform you that your concern listed on 17 feb. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises. For any queries you may have you can also get in touch with us at [protected]@in.airtel.com. Regards Sandeep Kumar Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 Verified Support Feb 25, 2013 Airtel Customer Care's response Namaste (tusarknt), We would like to inform you that your concern listed 17 Feb. 2013, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence Regards Rakesh Ranga Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
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