[Resolved]  Airtel Broadband — Airtel Broadband Court case

Address:Bangalore, Karnataka

I used Airtel Broadband (account Number [protected] and phone number [protected].) for several months in Bangalore.
I was out of station for two months and couldn't able to pay the bill , hence the line disconnected in end of December 2011
After disconnection also they keep on sending bills through my email. In the month of April I got one e-mail from Collections.[protected]@in.airtel.com , Asking me to pay an outstanding amount of Rs. 4908.00
I got one call from customer care asking me to pay whole amount when I told her that I have not used after December as line was disconnected. Finally she told that if I will pay Rs.4000.00 then the matter will settled and I will receive one settlement statement.I paid 4000 through cheque on May 9, 2012 and I got one receipt No.[protected].
I followed up customer care through e-mails and phone calls for settlement statement but I didn't got any reply on that matter

On January 29th I got one call from a number [protected], person claiming that he is lawyer in Delhi District Court saying that there is a case registered against my name in Delhi by Airtel. If I want to close the case then within one hour I have to pay the due amount , I didn't respond to that call again he called me on that day evening and asked if I paid or not if not I have to come to Delhi and pay the penalty of Rs.24000 and/or legal action.

Again on yesterday i.e. 11th Feb I got a call from same number asking to make the payment before 5 pm today , else legal action will be taken against case number 12116/2013 .
Today morning I got call from some other number.[protected] ( Claiming Adv Arjun of Delhi dist. Court) and telling the same thing

Why should I pay more even after I have paid more for unused usage.
Any help with this regard to close this matter would be highly appreciated.
Please advice and help.
Calls/threats such as this causes immense stress to customers.
Was this information helpful?
No (0)
Yes (0)
Oct 29, 2016
Complaint marked as Resolved 
Verified Support
Feb 18, 2013
Airtel Customer Care's response
Namaste (tusarknt),

This is to inform you that your concern listed on 17 feb. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Verified Support
Feb 25, 2013
Airtel Customer Care's response
Namaste (tusarknt),

We would like to inform you that your concern listed 17 Feb. 2013, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54499
    Pending
    0
    Resolved
    21958
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information