[Resolved]  Airtel Broadband — Airtel Broadband Online Booking - horrible response

Airtel Broadband — not getting any response from airtel broadband

sir,
I already submited a form for getting airtel broadband connection 0n 1 sep 2010 and also made the payment.till now i 8 times i called airtel customer care but they are telling tommorow v will make a connection 4 u.But when d tommorow wil come v dnt know.our complain is moving like a pendulum from our mobile to airtle customer care office.At the time of payment they told within 7 days u will get connection.But now they are showing there own problem.

Name:Manas Ranjan sahu

Airtel Broadband — Worst Customer Service & Response

Hi,

I have applied for Airtel broadband connection more than 15 days back. I was assured at the time of registration that installation and activation would be completed in next 3 days.
Since then no one from Airtel has ever contacted me for any installation work.

When I reached out to people I interacted with when applying for the connection, don’t give me any info regarding the same. This dilly dallying has cost me a lot.

Today I came to know from customer care that my application for broadband has be rejected because Airtel doesn't have infra to support this. Is it not the reponsibility of Airtel to a) not misguide customers when they dont have infra to support new connections b) intimate customers about rejection of application?

Now very clearly I asked the sales rep who sold me this plan, whether Airtel would be able to provide a connection or not. He gave me 100% assurance that the installation and activation would be done in next 3 days.


I immediately want the registration to be cancelled and 500/- paid towards installation fee be reimbursed.

I never expected Airtel to have such shoddy customer orientation.

I for sure won’t use any of Airtel services in future, neither would recommend anyone the same.

Thanks

Prashant Jha
[protected]

Dear Rakesh,

May I how this issue got resolved? What was the resolution?
No one ever contacted me for this and the issue got resolved?


Prashant Jha
[protected]

Thanks for the prompt response... i am looking forward to getting this done at the earliest...

Namaste Mr. Moahan,

We would like to inform you that your concern listed 06 Mar. 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Hi, per your info provided I did receive calls from 5 of your DSAs located surrounding my area. I decided to go with Radix Solutions and a executive named Prabhakar contacted me. I mailed him my application & id/address proof. He also provided a choice of available nos
Which I did select. All of this was completed on the 9th. Its the 23rd today and I am yet to get a call or any kind of confirmation from you folks. This is the most frustrating experience I ever had to go through. Firstly no one calls then all of a sudden 5 different agencies call then after providing all documents no one has turned up as yet. My mobile no. Provided in the application is very much active and your folks were able to contact me not sure how come you were unable to reach me.
Due to unavoidable circumstances I am moving to a new residence tomorrow which is in the adjacent road. I need a final solution in the next 2 days else I would be forced to take difficult steps forward. You guys keep advertising aggressively on world class service which in reality is the most cheap & pathetic. Its just because I have paid that I am perusing else I would have gone ahead with alternate options.