[Resolved] Airtel Broadband — Airtel is not fixing the landline/broadband connection issue

souravbasu

from Delhi, Delhi

Address:	White House, Greenlands Rd, Greenlands, Punjagutta, Hyderabad, Andhra Pradesh 500016, Karnataka
Website:	airtelbroadband.in

Hi,
Here is the summary of my suffering:
I have airtel boradband connection and as per the connection plan I have a landline also.
1) From 20th May'13 my landline stopped working. I thought it might be some minor technical glitch, so didn't bother as I have great faith in Airtel service. But after 2 days when it didn't get fixed, I raised a complaint. and to my surprise they closed it next day stating resolved without calling or informing me. On 23rd when i again call up the call center to know the status of the complaint i got to know this story. So they again created a ticket and told it'll be fixed in 24 hrs. This way i have accumulated 4 tickets :)) .. But the problem still persits.
Here is my ticket nos: 33135532,33306796,33740642,33893650 :(( .
Till now i had great experience with Airtel and always told my friends about their prompt service. But now onwards, I'll surely think before I talk.
Hope to see the issue get fixed.

Thanks
--- A frustrated customer :((

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Aug 14, 2020

Complaint marked as Resolved

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Comments

aryan_gargava

from Jabalpur, Madhya Pradesh

AirTel — landline & broadband connection

Dear sir
This is the ref with my broad band & lend line connection no[protected] was out of order from 3/5/2011 for three day I informed regarding this matter on 4/05/2011 through my mob no [protected].company solved my problem 7/5/2011.This three days I could not worked. Why I should pay rental amount for this three days.whil you have given monthlu bill of 30 days. I am not proper connectivity of net connection. kindly solve my problem and correct my bill

prashantgatkine5

from nagpur, Maharashtra

[protected] please send deteial for this no

thank you

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr. Basu,

Further to our discussion dated 11 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr. Basu,

We would like to inform you that your concern listed 11 June 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

souravbasu

from Delhi, Delhi

Thanks, Airtel engineers for fixing the problem and also for updating the status in this complaint page. I do agree that some technical problem need time to rectify, that's OK. Please inform customer about the problem. But just for namesake please don't close the ticket stating fixed. Anyway, now the issue is fixed.

A big thanks to All you guys:))

Br,
Sourav Basu