[Resolved] Airtel Broadband And Fixed Line — Non-Cancellation & Harassment

harshmodi

from Gurgaon, Haryana

Address:

West Bengal

I have previously informed Airtel at least 4 times to cancel 3 broadband connections. At my parents, brothers' and my residence.

I am being continuously harassed and receiving text messages saying "As per your request the services for your airtel fixedline & broadband xxxxxxxx has been resumed"
Several times, I am unable to pick up phone calls but that does not in any way imply that my number should be resumed. Several times I have indeed picked up calls and confirmed the cancellation but yet they reinstated the connection. In fact I have been paying unknowingly for the last few months via ECS, even though I had informed their sales guy to cancel. Although they have admitted that they can no usage on that, they are not cancelling, let alone give me a refund.

I have not consented to any request for resumption of services and now I am getting phone calls for payment of bills and their executives are saying that until the bill is paid, they won't resume the disconnection.

Do not take any Airtel connections for Broadband. There are many fair players out there. Go for Tata.

I think some people need to get together to file a civil suit because I am seeing a number of such complaints. Anyone interested should comment or get back to me.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

neetasha anjum

from Bengaluru, Karnataka

airtel broadband internet fixed line — cancellation of the connection

i would like the cancellation of my broadband connection as iam not happy with the plan you are offering my account no is16565006 my mobile no is [protected]

ranjay.roy

from Delhi, Delhi

airtel / Broadband line — cancellation of broadband connection

I have cancelled my air board band connection (land line No.[protected] through customer care they give me airtel complain no. 3010242, i have regular fellow up with their executive they also confirm me through phone call my connection was disconnected, but after 1 months they send me one bill,then i contact to customer care they told me we have not received any request on such number.They cheated me they asked me first you have to pay 4 months bill then we shall think to consider your request. I would also like to highlight that one of there representative Mr. Indresh Yadav ran away by taking my money of Rs. 1000 at the time of connection. I suffered a lot from that and also did not get any support at that time from you. Please help me sir.

With Best Regards

Ranjay Roy
[protected]

drkamat

from Tirupati, Andhra Pradesh

Hello All,
I Agree, AIRTEL has a log history of cheating people and they will continue to do so. I have been using Airtelbroadband fixed line since last 3 years they seem find new ways to grab your money.
I had requested for cancellation of fixed line and broadband connection since last 2 days, I was asked to visit the local office and placed my cancellation request and even called 121 (which is not free) and requested cancellation but nobody seems to be bothered.
It is better that I stop paying them.
NEVER NEVER TRUST AIRTEL,