Airtel Broadband — refund of rs.187/- after disconnecting

Address:

Bangalore, Karnataka

Manjari Sinha D/O
M.K.Sinha
Qr.No. E-269, Sector-2
At/Po Dhurwa,
Dist. RANCHI
State JHARKHAND
PIN 834004
mob. [protected]

sub: refund of Rs 187/- after disonnectind b b of airtel disconnected on 06/09/2010

your Ref: Airtel Broad band a/c no.14068139

Tel no.[protected]

I have written many letters to customer care but till date refund of Rs 187/ not made on my new address of Ranchi(jharkhand). It is more than 5 months

Manjari Sinha


Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 18/11/2010, you have expressed concern regarding Refund Amount for your Airtel Account Number 14068139.

We would like to inform that your concern has been registered with us. The same will be addressed by 26-NOV-2010 11:45 AM. The reference number is 39955510.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

Please do write in for any further assistance.


Warm Regards,

Gayathri Y.K
Customer Care Executive
Bharti Airtel Limited.
Now register your Fixedline & Broadband related Request & Complaint through interactive sms.For menu options, sms <MyAirtel> to 121 from your registered Airtel mobile. To register pls call 121 from your Fixedline



[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 18/11/2010 06:26:11 PM
Subject: Re: balace amount of rs 187.00 payment

no reply received till date you have written reply will reah to me
within 24 hrs.

manjari sinha

On 11/14/10, [protected]@airtel.in <[protected]@airtel.in> wrote:
> Dear Airtel Customer,
>
> Thank you for writing to us.Your request has been registered with us. We
> shall get back to you within 24 hours.
>
> Warm Regards,
> Airtel Customer Service
>
> Note: Please mention your Landline number with proper STD code in the
> subject of the email whenever you write to us for a quicker response. Do not
> include any space or any special characters or space between the digits.
> eg., 0(STDCODE)(LANDLINE_NUMBER)
>
> This is an auto-generated response. Kindly do not reply on this mail.
>
>[protected]-Original Message[protected]------
> Subject: Re: BALANCE BILL AMOUNT
> Date: 14/11/2010 10:40:18 AM
> From: [protected]@gmail.com
> To: [protected]@airtel.in
> Message body:
> I have fedup with reply I have started writing from 13 september 2010
> and today is 14 nov 2010. First you have send cheque on bangalore
> address which is wrong. although ranchi address was informed in
> advance. then written problem resolved you will get in 8 days. then
> again writing some thing else. such a big organisation and so much
> irresponsible reply. may I request to read my all letter then give
> correct reply which will be fruitful. unnessary giving reply has no
> meaning. Rs. 187/- is not a big amount but the way you are replying
> and working it is very painful. either you write you can not get
> refund and case is closed or sent draft within a week.
>
> manjari sinha
>
> On 11/13/10, [protected]@airtel.in <[protected]@airtel.in> wrote:
>> Dear Customer,
>>
>> Thank you for writing to Airtel Telemedia Services.
>>
>> With reference to your e-mail dated 12/11/2010 you have expressed your
>> concern regarding delay in refund for Airtel Account Number 14068139.
>>
>> We would like to inform that your concern has been registered with us
>> with
>> the reference number 39753140 and the same will be addressed by
>> 20-NOV-2010
>> 01:15 PM.
>>
>> Please do write in for any further assistance.
>>
>>
>>
>> Warm Regards,
>> Mithila M
>> Customer Care Executive
>> Bharti Airtel Limited.
>>
>> Now register your Fixedline & Broadband related Request & Complaint
>> through
>> interactive sms.For menu options, sms to 121 from your registered
>> Airtel mobile. To register pls call 121 from your Fixedline
>>
>>
>>[protected]Original Message[protected]
>> From: [protected]@gmail.com
>> To: [protected]@airtel.in
>> Cc:
>> Sent: 12/11/2010 07:32:42 PM
>> Subject: Re: BALANCE BILL AMOUNT
>>
>> today is 12/11/2010 but cheque not received till now. you have
>> promissed that it will reach to me within 8 days. may I know what is
>> problem.
>>
>> manjari sinha
>>
>> On 11/1/10, [protected]@airtel.in <[protected]@airtel.in> wrote:
>>> Dear Customer,
>>>
>>> Thank you for writing to Airtel Telemedia Services.
>>>
>>> We regret the delay in responding to your mail.
>>>
>>> With reference to your e-mail dated 29/10/2010, you have expressed your
>>> concern regarding refund amount for your Airtel fixed-line [protected].
>>>
>>> We would like to inform that as per 38856470 your concern has been
>>> resolved.
>>> We earnestly hope that the resolution provided as per your request
>>> cheque
>>>
>>> has been dispatched and it will be receive within 8 working days (Cheque
>>> NO:198934,Cheque Date :07/10/2010, Cheque amount Rs.187/- ) is up to
>>> your
>>>
>>> satisfaction.
>>>
>>> It is our privilege to have you as our valued customer and would like to
>>> thank you for your continued patronage. We look forward to a long and
>>> fruitful association with you.
>>>
>>> Please do write in for any further assistance.
>>>
>>>
>>>
>>>
>>> Warm Regards,
>>>
>>> Palani Swamy N
>>> Customer Care Executive
>>> Bharti Airtel Limited.
>>>
>>>
>>> Now register your Fixedline & Broadband related Request & Complaint
>>> through
>>> interactive sms.For menu options, sms to 121 from your registered
>>> Airtel mobile. To register pls call 121 from your Fixedline
>>>
>>>
>>>
>>>[protected]Original Message[protected]
>>> From: [protected]@gmail.com
>>> To: [protected]@airtel.in
>>> Cc:
>>> Sent: 29/10/2010 11:16:45 AM
>>> Subject: Re: BALANCE BILL AMOUNT
>>>
>>> no reply received from your end about refund of rs. 187/-
>>> today is 29/10/2010 . you have written on 25/10/2010 I will get the
>>> information. how much more time you will take to refund the money.
>>> manjari sinha
>>>
>>> On Sun, Oct 17, 2010 at 4:37 PM, <[protected]@airtel.in>wrote:
>>> Dear Customer,
>>>
>>> Thank you for writing to Airtel Telemedia Services.
>>>
>>> With reference to your e-mail dated 16/10/2010, you have expressed your
>>> concern
>>> regarding Refund amount for your Airtel Account number 14068139.
>>>
>>> We would like to inform that your request has been registered with us
>>> with
>>>
>>> the
>>> reference number 38856470 and the same will be addressed by 25-OCT-2010
>>> 11:30
>>> AM.
>>>
>>> It is our privilege to have you as our valued customer and would like to
>>> thank
>>> you for your continued patronage. We look forward to a long and fruitful
>>> association with you.
>>>
>>>
>>> For any further assistance please mail us at [protected]@airtel.in
>>>
>>>
>>>
>>> Warm Regards
>>> Hemendra Nath Mishra
>>>
>>> Customer Care Executive
>>> Bharti Airtel Limited
>>>
>>>
>>>
>>>[protected]Original Message[protected]
>>> From: [protected]@gmail.com
>>> To: [protected]@airtel.in
>>> Cc:
>>> Sent: 16/10/2010 07:40:30 PM
>>> Subject: Re: BALANCE BILL AMOUNT
>>>
>>> dear sir
>>> I have informed you that I am shifting from bangalore to ranchi
>>> (jharkhand) address is also given but you have send the cheque no.
>>> 198934 dated 7/10/2010 of amount Rs. 187/- by overnite express
>>> couriers Vide AWB No.[protected] on Bangalore address. which was
>>> undelivered.
>>>
>>>
>>>
>>> On 9/13/10, [protected]@airtel.in <[protected]@airtel.in> wrote:
>>>> Dear Customer,
>>>>
>>>>
>>>> With reference to your e-mail dated 13/09/2010, you have expressed
>>>> concern
>>>>
>>>> regarding Cancellation for your Airtel fixed-line [protected].
>>>>
>>>>
>>>> We would like to inform that your request regarding Cancellation is
>>>> already
>>>> registered with reference number 392013 and same is under process and
>>>> we
>>>>
>>>> also have updated your comments in your Service Request.
>>>>
>>>>
>>>> Our team is working on this and our executive will revert to you
>>>> shortly.
>>>> We seek your cooperation in this regard.
>>>> For any further assistance please mail us at [protected]@airtel.in
>>>>
>>>> Warm Regards,
>>>>
>>>> Rekha Chinnadurai
>>>> Customer Care Executive
>>>> Bharti Airtel Limited.
>>>>
>>>>
>>>>
>>>>
>>>>[protected]Original Message[protected]
>>>> From: [protected]@gmail.com
>>>> To: [protected]@airtel.in
>>>> Cc:
>>>> Sent: 13/09/2010 02:59:12 PM
>>>> Subject: balance bill amount
>>>>
>>>> From
>>>> Manjari Sinha,
>>>> house no.4, 1st floor,
>>>> 13th cross, 20th B main
>>>> maruthi nager, madiwala,
>>>> Bangalore 560068
>>>>
>>>> Sub : Balance amount to be refunded after disconnecting broad band
>>>>
>>>>
>>>> your Ref: Airtel Broad band a/c no.14068139
>>>>
>>>> Tel no.[protected]
>>>>
>>>> Dear sir,
>>>>
>>>> I am shifting from bangalore to Ranchi(Jharkhand) permanently. I have
>>>> informed
>>>>
>>>> about disconnecting Broad Band on 6/9/2010 at call center,accordingly
>>>> your
>>>>
>>>> men
>>>>
>>>> came on 8/9/2010 and taken the equipments. Please send the balance
>>>> amount
>>>>
>>>>
>>>> after
>>>>
>>>> deducting bill amount from security money Rs.500.Address of Ranchi
>>>> given
>>>>
>>>> below:
>>>>
>>>>
>>>> Manjari Sinha D/O
>>>> M.K.Sinha
>>>> Qr.No. E-269, Sector-2
>>>> At/Po Dhurwa,
>>>> Dist. RANCHI
>>>> State JHARKHAND
>>>> PIN 834004
>>>>
>>>>
>>>> Manjari Sinha