[Resolved]  Airtel Broadband — Cheating customers by falsification of data usage and limiting the speed.

Address:

Bangalore, Karnataka

I am Aditya Pasalapudi and we have an airtel broad band connection with phone number [protected]. Our billing cycle starts from 5th of every month and we have a usage limit of 25Gb. This month on March 8th I received a mail saying that we crossed 25 Gb of our usage limit. We are surprised to see that mail , as we have not used 25Gb of data. From March 8th we are receiving a speed of 400kbps and sometimes even less than that. On March 15th we saw the unbilled details in our user account and we are surprised to see that we have used only 9.5Gb till March 15. So immediately we raised a complaint[44172012 ] to airtel asking them to verify our usage and to provide the full bandwidth. They never responded to me back till today. I called them 4 times after that to check the status of the complaint and they never gave any update on that, simply they told me that i have to wait till 23 march to get resolved. Why should I wait till 23 March ? So we thought of disconnecting the connection and called again to customer care to do that. During the process they used to disconnect the line in between. They disconnected my line 3 times. Finally I am fed up with the connection, I am filing this complaint to aware other to check their usage details as airtel is cheating customers by limiting their bandwidth.