Airtel Broadband — Poor service and customer harassment

Address:

Bangalore, Karnataka

My name is Nankani Ravi Kishore , staying at kamanahalli , Bangalore . I had applied for an internet broadband connection on 11th August 2011 . CEF NO TBLR 248146 . Before taking the internet connection the relationship center promised connection in 7 days , the same was confirmed by customer care. I have received the activation call from airtel 2 weeks back , since then , no technician has come to install the connection.Whenever I go and visit the relationship center , the concerned guy calls the technician to which the reply comes , " i will make a visit today" . This has happened 5 times with the technician promising to visit and back tracking.

Please have some respect for the time of the customer , i hope you do not expect us to stay at home forever waiting for a connection , better make a fixed deadline and deliver ,
it is strange mockery for us to adjust our schedules and take time out only for such poor service , where no one visits.

You charge higher than other providers , and we pay expecting a better service , please inform if you are unable to provide the service , so i may choose another ISP.

Even BSNL provides a quicker connection than you , it is a shame.

Really pissed of with the poor service
Nankani Ravi Kishore