[Resolved]  Airtel Broadband — Getting message You have consumed 100% of your high speed data transfer limit " without actually using it

Address:

Bangalore, Karnataka

Hi,

I am getting following mail from Airtel Broadband On every 20th of the month for 3-4 months "You have consumed 100% of your high speed data transfer limit of 20480 MB. Now you will be getting a revised speed till the end of this bill cycle" and then they change speed to 256kbps and ask me to pay more money .Once they sent that mail in 5 days and none was there at home to use broadband for those 5 days.
I am using airtel internet and never used my full 20 GB quota , and now even if i dont even surf they send this mail regularly just to ask money for "Speed On Demand".As they dont even provide detailed usage for Broadband in monthly bill , I contacted on "[protected]@airtel.in" to ask for Details of my DSL usage and they said they dont have rights to provide those details.What does it mean?

Situation is even worse now and i got 100% quota utilization email on 10th day of billing itself and they reduced the bandwidth to 256 KBPS and asking for money . This is ridiculous that they just disturb customers so that they pay extra for their "Speed on Demand" service.

Thanks in advance,

Tanu Kush
Broadband Number - [protected]
Mobile - [protected]