Airtel Broadband — Incorrect reduction in broadband speed

Address:

Bangalore, Karnataka

I have an Airtel broadband connection (Ph No: [protected]) with a 2 mbps Unlimited plan for which I pay Rs1699 per month + taxes (Rs.1874 with taxes every month).

I received an email from Airtel on 22nd August stating that I have used 80% of my broadband usage limit of 102400 MB and my speed would be reduced if I reach 100%. I had not reached this limit at that time and the details on this email were incorrect. The email also mentioned subscribing to their "Speed on Demand" to get required speeds for the remaining billing cycle.

I received another email from Airtel on 11th September stating that I have used 80% of my data transfer limit of 20480 MB. Finally, on 14th September, i received an email stating that I have used 100% of my data transfer limit of 20480 MB and my broadband speed was reduced to 256 kbps from 2 mbps. Both the emails asked me to subscribe to their "Speed on Demand" to get required speeds for the remaining billing cycle.

I dont understand how my data transfer limit reduced by 80% (from 100GB to 20GB) in matter of a month and both the times the information provided by them on my usage was incorrect. I have raised a complaint with Airtel (Complaint No.: 4000320) on 14th September to get this corrected and I hope it does.

Airtel broadband has been coercing their customers (I have several friends who have received similar emails with incorrect data) by such illicit methods to subscribe to their speed on demand pack to probably increase their revenues. This is highly unacceptable and I hope something gets done about it.