Airtel Broadband — Connection not working for 5 months

Address:

Bangalore, Karnataka

Hi,

This is regarding my airtel broadband connection issue. I had placed a request for shifting of my broadband connection. The request was placed on 12th of July 2011 for the number[protected]. The connection was shifted on 8th of August to my new address but it is not been active since.I am being billed for both the old and the new number for the past few months for a connection which is not even working.

I want to mention that i have been a customer of airtel for more than 4 years and till this date i have had no issues with the customer service. But now if i am asked an opinion, i would definitely not vouch for the service you guys provide.

Its been exactly 5 months that i have placed a request and not less than 50 times have i contacted customer care or tried to go to the airtel center and tried to resolve the issue, but none of them seem to take any interest. They say there is black out period which has happened with airtel. May i ask how long do you guys have a blackout period and how long it takes to take an issue as serious.

I am tired of calling customer care now and waiting each time just to hear that the issue is being resolved or in an open status and some executive will revert back to me soon. None of them do revert back in reality.
There have been times even when the executive has even hung up on me. I also tried to contact the nodal officer and emailed him about the issues (forwarded below) and i could not see any progress in that as well.

I have reached a situation where in i have to take a decision on this, as this is been bothering me for too long now. It is unbelievable that Airtel doesn't have time to resolve my issue but has time to inform/call for promotional ads. Airtel has about 200 million customers across its operations and i guess i am not one of the valued customers in them.

Please let me know if in case there is any resolution to my problem at all, though i have lost all the patience.
Below are the details of the connection:

Number which was shifted:[protected]
(address: B251- Sobha Hibuscus, Sarjapur Outer Ring Road, Bellandur, Bangalore
Number after shifting:[protected]
(address: G-302, Keerthi Harmony, survey no. 3823283, Raghavendra Nagar, 4th Main road, Kalkeri, Bangalore
Number again shifted to:[protected]current). I am able to receive calls in this number.

In the middle of all this shifting the was a period when the connection was working but just for 2-3 days maximum. (during Oct 15-30)
But it again got disconnected due to billing issues.The last update i had received from airtel is that the number[protected] is disconnected and the numbers[protected] and[protected] are active. Both the numbers are getting billed for. I have registered multiple complaints to the customer care regarding the same.
I have personally gone to indiranagar branch twice in bangalore and tried to resolve the problem. The first time the manager incharge told me it would take 2 days to get this done. Almost after 2 months i went there again ( as i was not in town for some time) and asked for the manager, he refused to come out of his room to meet me.The last persion i was in contact was Jithin who sits out of the same branch.The first time i spoke to him, he assured me that i will get a call in 2 days with the solution and obviously i did not get any response. When i called him again after 2 days asking for a solution, he refused to give me any deadline. I am in no mood to call him again and finding out.

Now i suppose you would have understood my problem. I am still expecting you guys might revert back with a real solution this time.
I hope not to get disappointed again.

Thanking you.

Regards,
Srinidhi Rajagopalan
Contact: [protected]

You can also contact my husband V Chandrashekar: [protected]