[Resolved]  Airtel Broadband — Broadband connection not working properly

My home broadband connection[protected] DSL started giving some problem and I lodged a complaint through Airtel customer support on 14th August 2013 and my complaint # 37116688 dated 14th August was registered and ack. by Airtel. There was a immediate response and the technician visted and checked our WiFi router and confirmed that there is some cable/port problem at the Airtel server end and it will be corrected within 24 hrs. After a day another person - Modem technician visited and checked the connections and he had removed my internal telephone parallel connections suspecting that as a issue, but even after connecting directly to the mail incoming Airtel line to the modem the problem persisted and he said he will check the cable/port at Airtel end and will get resolved, As there was no response from Airtel, I again lodged a fresh compliant 37312022 on 19th August, no response except when ever I called there was a prompt assurance that the cable work will be completed in a day and the connections will be resolved by same day evening, as there was no response again I had made another complaint on 27th August 37692734 & 37795384 on 29th August. I had also spoken to Customer service supervisors, managers and all promptly confirmed the cable problems and assured same day resolutions. Meanwhile the status messages stopped coming and it has become a routine for me to do a follow up call every day twice, one in the morning and one in the evening follwoed by a service request on Airtel site pertaining this #. On 29th I also raised a complaint in Airtel site for which I have received a reference # as LB[protected]. The response is so poor and no one is able to tell me when exactly the line will be rectified? No status, repeated assurance, and also the internal wiring which was removed Airtel service technicians on 16th has resulted my parallel phones are also not working. I have lost hopes with Airtel and hence putting up this in the Consumer Complaints forum for expediting actions.

Namaste Mr. Kumar,

This is to inform you that your concern listed on 31 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Kumar,

Further to our discussion dated 31 Aug. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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No resolution till date. The original complaint # is 37116688 dated 14th August 2013 for not working properly, today is the 20th day this problem is exisiting.Santhosh Kumar

The complaint dated 14th August was resolved on 5th evening after 22 days, but the happiness did not even last for 48hrs as the same issue started from 7th September 13'. The fresh complaint has been registered on 8th Morning and the reference number is 38277742 and 38284816 dated 8th September, I hope this will be resolved immediately unlike last time.

I regret to inform that the Broadband issues which is persistant since 14th August is still not resolved, only last 5th September it was temprorily resolved but the problem started again from 8th evening for which I had raised fres service requests, I have been regiularly chasing Airtel customer service since 9th and till date which is almost a month now is not getting addressed. The latest complaint number is[protected].

Namaste Mr. Kumar,

This is with reference to your post dated 31 August 2013. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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