[Resolved] Airtel Broadband — Termination of broadband connection without intimation and reason | |
Hello, My name is Vasanth and I an 'unfortunate' customer of Airtel Broadband. I took the connection for Airtel broadband in the month of September. My number is 40131050. On 18th Nov. 2008 the broadband connection was disconnected without any intimation and reason. I called the customer care and was told that the connection was terminated. I asked them the reason for the same and they told me that they do not have any reason mentioned in their records. I was given a complaint number "13985794" and was told that a maximum of 8days would be taken to solve the issue!!. From then on till today I have been calling the customer care people to know the reason for the termination and the only answer I hear is that "We do not know and it is in process". When I was given the connection I was told that any problem would be resolved within 24hrs and here I stand given a written SMS saying that it will take 8days for the matter to be resolved. The most irritating part is that they do not even know the reason why and what caused them to terminate the connection. I am really disgusted at the way the things are handled in Airtel . Apart from this I also have an Airtel Post-paid. Airtel sent me a cheque of Rs.499.80 dated december 2007 and I received it in June 2008. By the time I deposited the cheque it has crossed its validity of 6months. So I personally went to the customer care centre at Splendid towers, hyderabad and returned the cheque. I was promised that the amount would be adjusted in the next month's bill. All this happened in the month of July. Till date I have called Airtel 'n' number of times only to repeat my case again and again and with a hollow promise that "IT WILL BE DONE SIR".2 days back I received a call saying that Airtel never sent a cheque to me. I have the SBH account transaction record with me to prove that they have sent a cheque and it bounced. In this scenario what I should I do??? Request the concerned to do something about it. Regards, Vasanth Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
Airtel — termination without any updation
Dear Concern,I was using your airtel no. from long long time and happy with same but when my job trnasfered in haryana then i have update my airtel no. with long life valdity but i have check today my sim is not working. i am shoked when i called to my no.[protected] and picked by some one in patiala. plz explain me why my no. given some one other without my information. i am using that no. from last 4 to 5 years. plz revert me otherwise i will knock consumer court door..
Rgds
Joginder
[protected]
Airtel Broadband — Broadband Terminated without any reason
My broadband with fixed landline no[protected] is not working since 29-Aug-11 and had called customer care 5 to 6 times but no proper response. Also no proper response from ur executive. I also did not receive any intimation prior to termination which is against trai regulationsPrior to this I had also raised compliant by calling customer care and I was committed that the issue would be resolved with in 2 days but no update on the same.
When spoke to Mr Ranjeet Airtel Customer care today after 5 days. He committed that there was mass termination which was done on 29th Aug 2011 & he does not have any details on the same after 5 days. He said whenever he get the details, he would update me. Airtel broadband service is worst and no customer satisfaction. I don't even see any proper response from NODAL team and they don't even pick the call.
I would request compensation of for the mental harassment for this issue
I would request compensation of for the mental harassment for this issue
Airtel — Termination of No. not Happening
Hi,Iam been transferred from Kolkata to Hyderabad and given request for Termination of [protected] Airtel postpaid number,
i have given number of request in Airtel relationship center in Kolkata Salt lake city center and by mail to [protected]@in.airtel.com and also by calling
customer care.
Since this number is not been terminated since 3Months.
Why?
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54499
Pending
0
Resolved
21958
View all 54499 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
AirTel — Termination Of no. without any reason
Respested sir,Iam Mamta R. Shah. My prepaid no. is [protected]. I was using this no. from last 5-6 years. On 17th september 2009, my no. has been disconnected without any reason
I had made several complains at customer care and visit gallaries of boriwali. kandivali & bandra many times but didn't get concrete result. Atlas i went to Head office( lower parel)with the hope that i got my no. back but the the thing goes otherwise.
At first visit they told me " your no. has been deleted from prepaid acoount & is under process for conversion to postpaid" But the fact is i had not made any request or had not sent any documents for conversion to post paid. They told me to wait for few days & i do
At second visit they told me " someone else wants postpaid connection and might mistakely your no.is entered" i told hom to give the details of the distributor who has taken request for the conversion of other person but he said he is unauthorised to do so. He told me to wiat untill conversion& i again i do
Still my no. is not activated so i visit again. At third visit they said " your no. does not match with the name & address for conversion and as the verification for conversion failed, your no . is still disconnected" i wait for few days more
At fourth visit they told " your no. has been permanently terminated and been issued to someone else" i told him to call on the no. & try to convience the person to give the no. back but he said he is unauthorised to do so.
I still keep patience and call on that no. On calling , i come to know that the no. was now used by Ms Geeta residing at Andheri. I told her whole issue & request her to give my no. back but she refuses to do so. The distributor from whom Ms Geeta has buy the card call me and rudly said " you has no right to disturb my customer, if you had any problem than registered it at gallary"
No one is here to help me out. I was just moving from one gallary to another, waiting there for 30-40 min but still not get favourable response.
My no. carries balance of Approx RS 250 and message recharge of RS 102 is also activated. Who is going to pay all this? Why should i suffer for Companies mistake? I dont know where my mistake was? Without any reason my card has been terminated and is now used by someone else, is it justified? I was using the card for 5-6 years so suffer from financial and social loss as my clients and relatives has this no.
What i want is the no. which i lost because of companies mistake. I want a confirmation mail which suggest that the no. [protected] belongs to me and is mistakely deleted by your side.It might help me out to convience Ms Geeta to surrender the no.to me. I want the details of distributor or person who is responsible for all the mess.
I hope now i dont have to go anywhere and get my no. back soon. Thank you in anticipation of your favourable reply.