Airtel Broadband — Very High Bills as compared to my internet usage

Dear Sir / Madam,

Airtel broadband connection # :[protected]
Airtel Account # : 14291938
Address: D-232, Ground Floor, Sarvodaya Enclave, New Delhi - 110017.


I have a connection of airtel broadband from November 2008 and took 555 combo plan of airtel.
On my very first bill, amount was Rs.1273 from the period of Nov 12th - Nov 17th...
As a customer i was never told of my billing cycle and that the bill will be on pro-rata basis...
I called up airtel and got it sorted and it took me a month to get a resolution after myself calling airtel to collect the payment repeated number of times...

Each time the executives said they'll look into it and get the amount waived. I wasn't reassured though..I called up the customer care again after a couple of days and asked them the status of my previous complaint. The reply I got was that a mail has been forwarded to the requisite department and they're looking into it. I asked them to please call me up about the status of the complaint whenever there's an update.
I did not get any calls in the next 3-4 days. So I called the customer care again, and told them that I'm fed up and that I will only pay my normal monthly bill of Rs 785 and nothing extra. The person at the other end offered his apologies and said he'l surely get the amount waived and get me unsubscribed from the stupid service. Meanwhile, waiting for their call, the bill due date went off.and I got a call from the airtel billing department asking me to pay the bill. I told them that you first get my complaint resolved and then I'; pay the bill. he said.."sir, you at least pay your normal monthly bill. I'l definitely get the extra amount waived off in the next bill".

The bill for the month of Dec 2008 came as current charges of Rs.363.84 and a total of Rs.449.00... Reassured, i made the payment for that month...But that was not the end.

To my biggest shock the 3rd bill that i recieved in the month of January 2009 was for Rs. 7, 904.95.

On aksing for explanation, i was told that my internet usage was very high..on checking the statement i was also biiled for the times when i was not home...
My husband who has suffered from a massive Brain Haemmorhage and he cannot even use the internet as he was hospitalised and had vitereoues haemmorhage and was not able to see from both eyes.

I know that I have not used the same and airtel is demanding wrong money from me.

In that whole unpleasant experience of hospitals, i had to face this challenge with spending hours on airtel customer service departments, having being transeferrd from one deptt. to another and getting calls disconnected every now and then, telling the same whole story to different executives, asking for disconnection immediately but getting to hear a NO always... And on top of it, getting calls back (which was once or twice) by airtel executives and being spoken to me very rudely and getting harrassed by them.

As a regular customer of airtel, i don't think that i deserve all this at any cost, NO MATTER WHAT...

On 24th Of january 2009, i finally requested my connection to be disconnected and to resolve the issue, but till date no resolution has been given and neither has the connection been disconnected.

I have written mails to customer service and nodal Officer but no response has been given so far...

Can you please look into the matter. and get issue sorted please.


Thanking you in anticipation..

Warm regards,

Harpreeet K. Chaudhry