[Resolved]  Airtel Broadband — Clear case of cheating

Airtel Broadband — Cheating and misguiding

Dear,
They have mentioned a plan Home 649 plan which is available for delhi region and on there website it is clearly mentioned " Tariffs plans that are available in Delhi
*Delhi includes Gurgaon, Noida, Faridabad and Ghaziabad "

http://airtelbroadband.in/wps/wcm/connect/airtel.in/airtel.in/home/foryou/broadband+internet/tariffs/PG_FY_BI_Tariff_Detail/?CIRCLE=2&...⇄

this is the link to there website where it is clearly mentioned that Home 649 plan is available for Noida, Ghaziabad, Gurgaon and faridabad also

When i asked them to change my current plan to this Home 649 plan then they said that this plan is not available for ghaziabad.
where as it is clearly mentioned that it is available for whole delhi region.
So kindly look into the matter

thanks

regards
amit

Hi,

This is Amit Tyagi; I am a user of Airtel Broadband.
My Airtel no: - [protected]

I have a quick question, that is it the same Airtel who provides the best services to their users ? I had this believe in my mind but it is getting fade now.

I am having many Problems with the broadband connection.
Recently(In the month of May 2009), My connection was disconnected due to some payment issue, Then One Airtel person (Named as Manoj) called me and ask me to clear the bills,
He ask me to pay Rs1290.00/- to clear all the dues till June 04, 2009, so I paid the same for continuation of my broadband connection (receipt no:[protected], my connection also started at same day as well.

But after 4-5 days it got down again... then I called at customer care on June 11 (communication ID :[protected], for this one guy came to me to resolve the issue but he was not sure that what is the problem, and he told me that some other guy(someone his senior) will come to solve this issue, after that No One come to me, and my broadband is still dead.

Now after that I received one call from Airtel, one guy ( didn't remember name) ask me to submit 2000/- rupees to clear my dues, then I told him the actual situation, he assured me to make all things fine, but nothing was changed.

After all of this, Again today I got a call from Airtel guy (named as Rahul), and he was asking the same(to clear all my dues), but I denied to pay anything (As I didn’t use Airtel services for whole the month), but he was not ready to hear me or not trying to understand actual situation, and asking me to pay 2000/- then 500/- at last 250/- but I denied( because I was not sure that how long my services can be good going with this payment).

His way of talking was not a decent one, I asked him to provide me the Communication ID of our talk, but he didn't gave me.


Someone please look into this issue and advise me, what I need to do.

A quick response would be highly appreciated.

really I agree with you.

very big cheaters.I would suggests better go for BSNL.its some length process, but service is good and we can have some escation matix to escalate.

this guys doesnot have any escalation, If they have also they are poor then the custmoer care excutives.

they dnot even know how to speak to the custmoers.

really [censored] exp with the Airtel.

resgrds
sri