[Resolved] Airtel Broadband — They gives incorrect information | |
Hello Sir, Airtel is giving the worst service with incorrect commitments due to which i have lost several thousands of rupees . I got a leaflet of Airtel at my office that i can upgrade my plan to a new plan called as freedom 1699 . I sent the mail to airtel people to upgrade my plan to freedom 1699 and got commitment as it will be done within next 72 hours . After completion on 72hrs i called those people then got commitment as it will be done upto 7 aug 2009 till 12.11.35 pm, when that service level agreement failed then again they committed as it will be done in next 24 hrs, and when i called up them on the next day i got info as they haven't recieved my request for change of plan as well s their other excuse was this plan doesnt apply to offices . If they haven't got my request then how come they were working on my request since last 5 days by taking complaints again and again & if this plan is not for office use then who authorised them to send such leaflets with the office broadband bill without mentioning as its not appliable in office . Im really fed up with their incorrect and incomplete informations and wrong commitments and coz of these things i have been in a loss of about rs 50, 000 /- . Can i get any kind of compensation on such things ? Plz help me out . Thanks & Regards Abhijit Singh office no [protected] mobile [protected] Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 1 Comment | |
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I am Subhashree Nayak, My customer id is [protected][protected]@airtelbroadband.And also i gave complain to customercare, issue number is[protected]
Airtel is giving the worst service with incorrect commitments due to which i have lost several thousands of rupees .I applied for 599/-plan with 128kbps and unlimited speed.Airtel service provider also tok all the information from my side and told me they are giving Rs599/ 599/-plan with 128kbps and unlimited speed.That persons mobile number is ([protected]).I paid 1000/-as instalation charges.Instalation pepole came and they also set the speed as 128kbps and also confirmed me and confirmed to Airtel customer care service .That persns name and phone no is ( Service engineer no :[protected] subhash goud).But At the month last when i was calling customercare by dialing 121 to pay the money they said that u r in Rs799/-plan .How is it possible.And also my landline phone bill is Rs.1800/-as i was not using this much amount.Its totaly impossible.I didnt satisfy with Sirtel Service.I think that Airtel provides the best customer service but now i thing Airtel is cheating us.We gave complain before 2 days, we didnt get any response from airtel side upto now.Please do the investication for my issue.And provides me the correct information.And also i want my landline bill details.Please solve my issue as soon as possible .Otherwise provide me your higherauthority email id or phone number i will give complain to him.
Regards,
Subhashree