Airtel Broadband — New Connection takes 10 days and no response | |
Hi, I have called up the Airtel Broadband toll free[protected] last to last sunday to book a new connection. The person who answered the call, somehow managed to speak english after putting me on hold for like 10 mins on and off, clarifying with his colleagues and finally gave a request no. The representative then assured me that the connection would be provided at your residence within 4 working days. I didnt hear from anyone till Friday and hence called up again to enquire about the status; i was told that there is no network connectivity in my area and hence a connection is not possible. when I told them that the DP for Airtel in this area resides in my house and so far only 2 connections has been provided, he changed the topic saying that its pending for field executives to come. Finally a so called Mr.Deepak from Airtel comes home and says, since I dont require a modem, wi-fi router and the cabling also is done, I need to pay only Rs.1000 (god only knows how much other wise it would have been). If I can provide my BSNL bill original copy, then they can provide a Rs.500 discount. Since there was no other go, i sacrificed my original bill valued at Rs.1100 to Airtel guys (re-imbursable from work) and issued a cheque as well for remaining amount. This guy also assured me that since Sat/Sun they dont work (wat customer service) the connection will be provided by Monday for sure. I like an took a leave and was waiting for these divine people to come. By 6, I called up and asked for status and this guy says tomorrow somebody may come. I told him to cancel my connection and return my money back. Today I see the cheque being cleared from my account and Deepak the executive switching off his cell as well. GREAT CUSTOMER SERVICE!! GREAT DUPING!! GREAT CONING!! THATS AIRTEL :-) A new caption line for Bharti Airtel... Was this information helpful? | |
 2 Comments | |
Comments
Ok... How many month you will take to resolve this issue one more thing, when called to customer care they i formed me your call has been closed ...
i said that is very good
i said that is very good
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54498
Pending
0
Resolved
21957
View all 54498 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Airtel Broadband — Since 10 day there is no response
Hi Customer Care,Still there is response and when I called up to customer care they informed me ..call is closed …I am making call now and then and call was closed .
Really this highly unprofessional approach of your people… . seriously I don’t how Airtel is running …
Please disconnect the connection … This is my advice for you please it is good if you close your services.
Hi Customer Care,
This is my trail mail .. just now (17th of May 2011 Time 8:00 PM) again I called up to customer care and I got very surprising answer from the executive , he said that “we know you are calling us on daily basis and we are updating here nothing “ and when I asked him provide me any Email ID , he gave me one contact number …… that was really surprising , I called up on same number ( # [protected] Mr. Muhammad ) and Mr.Muhammad said I left the Job form Airtel .
Now please can someone thing not for me at least for other valuable customers.
Thanks
Gaurav D.
Hi Customer Care,
This is Gaurav D, holding a Broadband connection from Airtel #[protected] .I am not able to browse internet and for the same I have logged a compliant on 13th of May ( Ref#[protected] in afternoon but till now call is unattained even I have not received any call from Airtel. I have called up so many times to customer and they have one single line answer “ Sorry Sir , will escalate the same “ but I don’t know where they have escalate , as still after 5 day’s problem is not resolved .Most difficult part is whenever I call to customer , I have to explain issue with different people and all are have one line answer “ Sorry Sir , will escalate the same “.
First time I call up on 13th may , they said will resolve the issue within 4 hours and we waited till 14th May (More than 30 hours ) evening but there was no response from anyone , then again called up on 14th may 2011 and they said tomorrow morning will someone attend your call but nobody turn up ……then again I called up and I have asked them can you please connect to your manager .. for that I was on hold for more than 25 minutes and result was , we will raise this issue sir and tomorrow morning by 11 AM someone will attended the same ….
Now I have no word to say as Airtel is brand name and support you can see.. one more thing I am living in heart of the Bangalore .. so I think there is no problem for communication also
Would somebody from Airtel, please save me from this mental suffering because of the unethical practice and an highly unprofessional approach of your people?????
Kindly let me know