Airtel Broadband — Request not resolved | |
I had raised a request # 26345794 on 11th of Nov 2009. My request is based on a assurance of the customer care representative. The customer care rep had assured me that he was raising the request in high priority and it will definitely get resolved by 18th of Nov.Today, it is 24th of nov,09 and till now my request is not resolved. I called up customer care multiple times, they said they have sent the mail to the zonal office and are waiting for the zonal office to approve my request. I'm surprised that , I am being harassed in this way after using airtel broadband, airtell connection for the last 5 years. I got the airtel nodal manager number, whose phone is constantly engaged. Please resolve my request, otherwise , I will be forced to move my broadband connection to another provider. Regards, Sanal Was this information helpful? | |
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To
Customer Care Department
Airtel Broad band Service
22/23/24 Bhikaji Cama Place
New Delhi –
Account no. 11053041, Telephone number 41771419
Dear Sir,
I have numerous times complained about the modem I am given almost 5 years back. The model number of this modem is 220bxi. Your service engineer has made several visits to my place but refuse to change the modem. Very often the data light disappear in the middle of internet surfing. Download speed at times is only 300 kbps and upload is lesser.
How long do I have to put up with this? I am a very senior member of Vasant Kunj Senior Citizen Association and am responsible for their computer section and connection. I have also recommended many senior members to subscribe to Airtel. The kind of service I am getting at my residence connection is deplorable. On the advice of your service engineer, I had installed a fresh lancard. I am still getting this problem. If you do not replace my modem, I shall have to look to get a new connection from MTNL who is cheaper.
Sincerely yours,
Asit Kumar Das
988 Sec. A, Poc. B/C, Vasant Kunj
New Delhi - 110070