Airtel Broadband — Incorrect Billing..misrepresentation,no resolution

Address:

Haryana

Below is a mail that I have escalated to airtel after 6 months of no resolution. I sent this mail to nodal & appelette on 22nd december'10 but no resoltion. I get calls from the call center who without looking into the history speaks the same thing...NEVER BUY AIRTEL


I have been with Airtel as a broadband user and mobile for the last 3 years and since last 6 months I am having horrendous experience with your customer care/billing department.

I received a call in June from one of your call center who offered me FREE GOD (games on demand)services. I was told that since I have a 1699 plan, it would be free to me. Since, I was not loosing anything, I agreed for the services though never used it(you may check my a/c for that).
To my utter surprise, I received a bill next month with the charge of Rs.199 for GOD. I contacted the customer care and informed them and lodged a complaint and asked the CS to check the recording what was promised to me and what I agreed on. I spoke to couple of people and finally I was given a credit on the same. I requested the CS team to remove the services so I dont have to bother about the billing dicount etc. since I never use it. I explained this to an Airtel Supervisor who supposedly called me from the Airtel HQ.She promise me to get this removed etc and even investigate into the callcenter sale but VIOLA..NO SURPRISE.,,,I didnt hear from you guys about it.

The GOD was not removed from my plan however I was given a discount though I called again asking the same to be removed but my request were going to DEAF AIRTEL ears.

I, then changed my plan in october to a 1299 or 1399 plan and was astonished to see my latest bill again charging me for the GOD. I am yet to see my November bill however I would not be surprised if it is reflecting there as well.

Below are the times I have called your customer care in last few months for the same issue, I have collected from the call center so it may be more than this which might not have been logged. Also, this does not include the times when I have received a call back to discuss. By putting this, I am trying to tell you the kind of time I have to invest with Airtel for a small issue.


July - 3
August-4
September -1
Oct-4
Today -1

Now either your billing system is in a Mess or aegis/ibm whichevr center is handling these calls wants more traffic from customers like me so they can bill you more for the calls and meet their SLA's since evertime with a false promise, they get an FCR to their credit.

I am sick of Airtel and would remove every of my account from you guys ASAP. I will also go to the consumer court with all my details and look for a penalty levied on you guys but understanding that we live in India and god save our system which is making companies like you treating the customer the way you want I would do my best to let people know about your services and your treatment to a customer of 3 years. I will ensure that MY FACE BOOK & TWITTER A/c speaks a lot about your services and also I would have my friends and family staying away from you.

NO thanks to you...

Sudhanshu Vachaspati