[Resolved]  Airtel - Broadband — requested to disconnect and they still charge monthly rental

SUBJECT:WORST SERVICE OF AIRTEL & HARASSMENT TO CUSTOMERS


Dear Sir,


With reference to Airtel Broadband and land line no [protected] I would like to inform you that,

1. Myself Puneet Sharma, have fully paid the Airtel Bill for no[protected], Upto December 2007 .later i received my january month bill on first week of February which states that i had used internet and land line from 25th january to 31st january, which is practically impposible as me myselr vgot married on 27th january and i was in jaipur with my whole family from 25th january till 31st january


2. After that I had talked with your customer care executive to disconnect the Airtel connection immediately.

3. Again on 7th february i ahd talked to your customer care executive and they since then promised em that they will disconnect my service within 24 hours i even had sent mail requesting to disconnect the above number.

4. But in 3rd March 2008, I received the following mail, in which Customer Services Executice, Devraj and Shailesh sonkar has mentioned that “We have checked our records and found that you had words with our executive regarding disconnection” but on 28th fevruary which in itsefl was shocking, still i request them to disconnect tyhe service as i will not going to make any payment for my monthyl rental

5. Again I called on 12 march 2008 that my service is not getting disconnected and i am receiving bills from your end which i will not going to pay
6. But to my utter surprisement on 13 th april I again received call from you executive and that tyoo on a regualr basis that repay the bill to the earliest which for my more surpirsewas shocked when they sdaid there os no record of you mentioning to disconnect my service
7. More surprisingly, My wife received threatening calls from Phone No.[protected] a phone Number from Tis hazari Court, Delhi) and she was told to contact M.J & company Solicitor and Advocates at +91-[protected], As I contacted Adv Sudesh Gupta, he also threatened me to pay else it will not be "good for me", he asked me to make the payment of 1000 Rs as my total outstanding was 1609.00 Rs otherwise "I will see you", which he asked me to make "out of the court settlement"


In this regard I would like to remind you that I had already informed in February 2008 to the Customer care Executive as well as through E-mail to discontinue my above number . But instead of disconnecting in february 2008 you disconnected in May Mid and you have levied undue charges to me till April 2008.

8. Although I have sent mails on 14th May and 16 th May 2008 and then after reminder not to harass me, but almost after three weeks, no action has been taken from AIRTEL, eventually i statred getting nuisance abusice calls from legal department of AIRTEL which states " make the payemtn else you will be in trouble"

In this connection I request you to send me an " NIL(ZERO) OUTSTANDING BALANCE STATEMENT " as on today immediately otherwise I shall not only publish all the above matter in all theleading news papers of India regarding harassment to customers but also shall be compelled to take the shelter of Honorable Consumer Court for
i)Deficiency in Service
ii)Levying undue charges on customers( Inconsistent amount Rs. 1609)
iii)Harassment to Customers
iv) Threatening by advocate to self and wife
v)Mental Tension
vi) Mental Agony and
vii) pray for suitable Compensation with Cost of the Case.


An early and suitable reply as well as "Zero balance Statement" is solicited please.

With Regards

Puneet Sharma
[protected]