[Resolved]  Airtel Broadband — CHEATING BY AIRTEL & IT'S PEOPLE

Address:

Ghaziabad, Uttar Pradesh

I had requested 121 Airtel to convert my stand alone DSL connection user id [protected]_dsl to Combo connection. I was told that there is no way to convert the connection and I have to file disconnection & get new connection. As advised by Air tel people I signed both the papers and opted for advance rental plan in new number [protected]. As allready I had airtel wiring at home there people just came to my home and connected the instrument and re figured the wi fi modem and the new connection started working on same line and modem.As the connection was on same line it was presumed that they have disconnected the old one. After one month I recd a bill for old connection and found Airtel has not disconnected the 1st connection and are charging for that too. So Airtel has started charging me for two connection instead of one I had or have. They didn't sent bill or receipt for the new connection Even after complaining them everyday they could not resolve the issue and meanwhile another month bill was added. and due to the outstanding in my old a/c which was caused due to criminal negligence on Airtel side new connection services were barred from Feb 24th or so. I have found that the Airtel staff who sold / installed the new connection has got his number added in my account unauthorizedly and just to make the targets or incentives of his and retention people both had manipulated the things. Moreover the Airtel Franchisee Amba BPO took payment of 6500.00 for which they have issued a proper receipt but my account shows credit of Rs6000. therefore have embazled Rs500. More over now despite having advance rental for next 6 months Airtel has stopped the service due to the fraud committed by Airtel Staff/Franchisee. Moreover now my services are barred for over 3 weeks. Now aprt from inconvenience & loss of business I am loosing the money being paid as advance rental . I feel the success has gone to head of Airtel people and now they are not even accepting my request to disconnection all the services permanently. As a last resort I am approaching you people as I feel before filling an criminal apart from consumer court case against Airtel for un authorized alteration with customer data, and against it's franchisee for embezzlement & cheating I wish to explore this avenue. I request your kind attention. Thanks