[Resolved] Airtel Broadband — Cheating | |||
This is an ongoing issue with Airtel... I have disconnected the broadband connection long back due to the issue I had with the payment. Last week I got a call from a Lady from Airtel and she said she is Keerthana from Chennai office. Again I had to tell all the story from last 8 months and she said I need to pay only 2500/- the remaining amount will be waived off. This week I got a message from Airtel saying that if I want to reactivate my account give a call. So I called them and I had to tell all the same story and that lady said this would be like a new connection and regarding old payment the concern team will call you. I got the connection on Saturday and Sunday morning I got a call from Keerthana for the old bill payment. So based on her confirmation I have paid 2500/- cash on Sunday to the representative who came to my house and collected it. Monday morning I got a call from another Airtel representative asking me to pay the remaining 2500/- which was due in the old bill. I was shocked to hear this and I told him what had happened and he said nothing is updated in the system like this and I need to pay the money. I want few things to be very clear. 1.I WILL NOT PAY ANY MONEY FOR WHICH I HAVEN’T USED. 2.THIS WAS NOT MY FAULT IT WAS ALL BECAUSE OF AIRTEL. 3.I HAVE RECORDED ALL THE CALLS WHICH I HAVE RECEIVED FROM THIS LADY KEERTHANA. 4.IF THIS ISSUES IS NOT SOLVED BY END OF TODAY I WILL HAVE TO GO TO THE CONSUMER COURT AND FILE A CASE. 5.I DON’T WANT A CONFIRMATION MAIL/CALL SAYING THAT THIS ISSUE WILL GET SOLVED WITHIN 48 HOURS. I WILL NOT PAY ANY SINGLE RUPEE AND I DON’T WANT THE CONNECTION PLEASE DEACTIVATE IT. Was this information helpful? | |||
Oct 23, 2016 Complaint marked as Resolved Verified Support Feb 11, 2013 Airtel Customer Care's response Namaste, We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com. We assure you that we are committed to resolving the issue to your satisfaction. Regards Rakesh Kumar Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
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Fromm this morining my broadband connection has been disconnected due to non-payment.