[Resolved]  Airtel Broadband — irrelevant billing

Address:

Chennai, Tamil Nadu

Dear Concerned

I had taken up an airtel broadband connection with the 1099 plan. I had already requested to surrender my a/c as I was going to be away for two months and had no interest in maintaining the connection till then. Just about a week later, I got a call from airtel itself that they have Rs. 250/- plan that provides 25 hrs of internet free for a month and this they were going to provide me free of cost for the next two months as I am a “Golden Customer” and they do not want to lose the a/c.
All this said and done, I started getting texts from airtel about a Rs. 540/- outstanding and a renewal of website builder in a few days that will again be charged Rs. 250/- (I had been told at the time of the activation that it’s a free service and will get deactivated the moment I get my plan cancelled to a lower value and that I need to take it up separately on payment later).
I had clearly mentioned at every step, even the confirmation call for the plan transfer that I am not going to pay even a penny in these two months and am ready to do whatever that takes and they responded in affirmative.
Now, If you cannot keep up to your commitments to your customers please stop advertising so.
I would just like to put it clearly that, I am not going to shell out a single penny for this problem created by your team and would like to clear my name out of it.


Regards
Shriti Mazumdar
Landline: [protected]