[Resolved]  Airtel Broadband — Reg: Landline and Broadband shifting process (Most urgent)

Address:

Chennai, Tamil Nadu

Dear sir,

We have registered for a request to shift the landline and Internet to our new office. The request no. is 7337398, and the date committed by customer care representative is on or before 15th November 2011 04:20pm, So far we have not received a single call from your technical team nor customer care. And also we called up 6 times in 2 days (15th and 16th) and the only response we got is, "The issue has been escalated to the higher official". And at last, the commitment time to address the issue given by your representative is 16th November 2011 on or before 06.30 pm. And nothing happened on the committed time.

This morning i again called up your Customer care representative Mr. Rajan, and he says "It will take another few days to resolve the issue."

Based on your customer care representative commitment, we committed our customer about the delivery of our project. And now we are in a critical position with our customers and might lose the projects.

Hope you understand the situation, we are waiting to hear back from the responsible person at the earliest. In case of any queries please contact me on my handphone - [protected].

Note: Our Airtel fixed landline number is[protected]



Thanks and Regards,

Deepan M