[Resolved]  Airtel Broadband Connection — Connection/ Cable faulty Issues

Despite complaining the faulty cable connection issue to he Airtel Customer Service and other concerned departments there are no actions taken by the company showing complete Negligence.

[protected][protected][protected][protected][protected]
Sent: Tuesday, March 10, 2009 5:22 PM
To: 'care.[protected]@airtel.in';


Until today, I thought Airtel must be giving value to the customer complaints and high value is given to Customer Centricity/ TAT and the other values that Airtel/ Bharti puts up in commercials. To my earlier mail dt: March 04 (attached below) explaining that the connection that is not working since Dec' 2008 and have had problems pertaining to frequent disconnection etc, I had received a call from an Assistant Manager, Retention Team, Noida thereby promising that the line would be working very soon(24 hrs), but nothing has been done in terms of getting the broadband cable changed/ replaced.

I am highly dissatisfied with the response and explaining the whole case every time I call up the Customer Care. The engineer comes in every time saying we need to change the cable and nothing is done there-after. I do not have any single point of contact or any updates regarding the same.


As the issue is from the Airtel side with not been able to get the broadband cable/ wire replaced, please disconnect it with immediate effect.

Please refer to tkt complaint #[protected] logged today

Thanks for all your support..

Rahul Sharma
[protected]

_____________________________________________

Sent: Wednesday, March 04, 2009 4:35 PM
To: 'care.[protected]@airtel.in'
Subject: Airtel Account 12589581 Disconnection due to Faulty Connection Line

Hi,

Please disconnect my Airtel Broadband connection Account No. 12589581, with the reasons being that my internet connection is not working from Jan 2009 (no dial tone/ no connection). I am highly dissatisfied with the service now as have raised the issue couple of times at the customer care.

Few caseID's : 16296850,[protected]. Same thing happened earlier also but was fixed temporarily. The person from Airtel taking care of the Sec-20, NOIDA, UP area updated in Jan that the underground cable is faulty due to water logging and it would take approx 10 days to resolve. Still the line is not working properly.

Please Disconnect my connection as I have other connections that are more reliable and at least working.

Thanks,
Rahul
[protected]