[Resolved]  Airtel Broadband Connection — Poor services of Customer Care

I have sent mail to the following ids (complaint mail also mentioned below) yesterday after speaking several times with Customer Care. But no reply from any of the mail id as yet.

To: Customer Care : care.[protected]@airtel.in
Gurmeet S Sandhu : nodal.[protected]@airtel.in
P D Sharma : appellate.[protected]@airtel.in
Abhijit Chakravarty : abhijit.[protected]@airtel.in



Proof of very poor services of Airtel customer care.

1. Given a cheque of Rs. 1,000 to the executive of Airtel for getting connection.
2. Cheque dishonored due to signature mismatch.
3. Deposited Rs. 1,000 in cash at Airtel Kiosk (KTSID :[protected], Shop No.3, Ajnara Landmark Building, Sec-4, Vaishali, Ghz vide Transaction Receiptv(TID) : QDLSTSM28388 on 2nd Jan 2010 at 14:50 pm.
4. Got the broadband connection and telephone line no.[protected] in the name of Preetam Chakraborty at Flat No. 303, Gaur Ganga – II, Sector 4, Vaishali, Ghz.
5. Line disconnected on 21st Jan 2010. Spoke to Jitesh at 8:29 pm vide complaint no.[protected]. He told that the line got disconnected due to some technical problem and I will rectify the same and it will take 8 working hours to rectify. Next day the line was working fine.
6. On 23rd Jan 2010 again the line got disconnected and on putting the request ref. no.[protected], the executive told us that we have not made payment so the line got disconnected automatically through the server.
7. Now the phone and broadband both are not working. Again on 25th Jan 2010 spoke to Salim Butt and he gave us the ref. no. 28870792 and told us to get our phone line up by 3rd Feb 2010. Spoke to his Sr. Floor Supervisor Ajay Methew who gave us the ref. no. [protected] and told us that we have not made payment that's why server has disconnected our line automatically. He is switching on our line but to rectify the phone problem and broadband connection, he will send the engineer by 11:30 am on Jan 27, 2010.
8. On 27th Jan 2010 at 9 pm spoke to Tanveer Malik, who confirmed that he will send an engineer before 1:30 pm on Jan 28th at any cost to solve our problem. We also informed him that we are going out of station and nobody will be there at home, so please mark against the request that anybody should come before 1:30 pm on 28th Jan.
9. We have deposited Rs. 105 at Airtel Centre vide receipt No. A8513926M on 28th Jan 2010.
10. Airtel failed to their commitment and nobody turned up to my premises till 1900 hrs.
11. On 3rd Feb 2010 as told by Salim Butt, an executive called us that he is at our place and door is locked. So we requested him to come on 6th after 11:30 am as we are not in town and we have already putted request for sending the executive on 28th only.
12. But still nobody came and on calling on 6th Feb 2010 at 3:17 pm spoke to Akanksha, who told me to call after ½ hr as the server is down. Please suggest, is it the customer problem(who is facing this torture), if Airtel’s server is not working. I requested to connect to the supervisor. Then Danish Sidiqqui came on the line, who gave me the ref. no.[protected] and told us to send the mail on the id of care.[protected]@airtel.in, otherwise they will not be able to rectify the problem before 7 working days. Also informed me that they have closed our previous request as nobody was at home when executive came and as per Airtel policy, the executive only call for 3 times and close the request.
13. But we failed to understand how can Airtel close a complaint no. without resolving it .
14. Received a call from Airtel that an engineer is going to visit our premises on 10th feb (however did not confirmed the timings). An Airtel representative visited our premises at 10:30 am and my premises was locked for ½ an hr. and he informed the security “INKO BOLNA INKA CONNECTION CANCEL HO GYA HAI” (Informed them that their connection has been cancelled). Called up Airtel customer care, spoke to Amit vide ref. no. 29426714 and spoke to floor supervisor Bharti and finally call was transferred to call centre Incharge Ramashankar vide ref. no. 29426716 and he said that the connection has been cancelled at Airtel’s end and they have to restore the connection which will take another 7 days.

We have taken the unlimited download connection for better services. But, I believe we can’t expect better services from Airtel now. We are facing this problem since 23rd Jan and now it has crossed 18 days passed and we are still on the same page without any resolution.

This is what you people commit “At Airtel we are committed to your complete satisfaction” So now let us know, why a customer should suffer without being at fault. Apart from making all payments on time before deadline.

Please suggest where we should go to raise our voice.

We hope to get a quick resolution after going through this case history.


Regards,

Preetam Chakraborty
+91 [protected]