[Resolved]  Airtel Broadband Connection — Misinformation by staff leading to revenue loss

Address:

Haryana

Dear Sir/Madam,
Greeting from Don Bosco Navjeevan.
Sir i would like to bring to your notice the gross misconduct and apathy of your staff at the Airtel Office, Near Ambala Club., Rai Market, Ambala Cantt., Ambala.
Sir we are running a project of Haryana State Aids Control Organisation in District Ambala working with drug addicts towards the prevention of spread of HIV and AIDS. We had approached you said office on the 14th of July 2010 for getting a landline and broadband connection. We were asked to pay a sum of Rs. 1000/ towards security for the same and fill in the necessary documents. We did so and we were assured that the connection would be installed inn 2-3 days. With this assurance we left the centre.
After 3 days we approaced your office your office and were told that due to the floods in Ambala a technical snag had occured and it would take another 2-3 days to rectify. We then visited you office again on the 21st of July 2010 and we told that still the problem would take a couple of days. We the requested Ms. Ruchika ([protected]) that we were waiting to get our Information material printed and required the landline number to be printed before for the conveinience of all the clients/patients. We were given the number as[protected] and assured that the connection would be made available to us in a couple of days.
We then went ahead and got our information material printed and displayed the above mentioned number in all our pamphlets which are more that 13,000 in number and cost Rs. 10,000/ (Copy of bill attached).
Subsequently we have been now told by Ms. Pooja ([protected]) and Ms, Ruchika that it is not possible to give us a land line connection and that they cannot do anything about it.
Sir, it is rather unfortunate that we have to go through such mental torture and our now in possession of over 13,000 pamphlets with the incorrect telephone number printed on it. Sir i would certainly appreciate if you could take up the matter with your staff and ensure that the connection in made available to us, or else give us a refund for the entire amount spent on the pamphlets, failing which we will be forced to go to the consumer court with our grevience.
Looking forward to your help and cooperation
Thank you
Neil Roberts
Don Bosco Navjeevan
Ph - [protected]