Airtel — Broadband Connection not transferred

sharathrichard

Address:

Bangalore, Karnataka

I am using Airtel Broadband connection in Banagalore for the past 6 years. I had no problem and everything was fine. Last month, I relocated to a different place in Bangalore and wanted my connection to be shifted to the new location. I registered a request for the same on 07/04/12. request no. 14020952. I received a call from Airtel the very next day and was informed that the same number can not be retained in the new location so a new number is generated. The new number was shared to me. I was happy that my connection is getting transfered faster then the promised time frame of 1 week. Then later no calls or no visit by airtel persons till 18/04/2012. I started following up with custmer care on the transfer request. some how my previous request was closed with out any resolution. I registered one more complaint and followed up continuously. 14529902, 20313951, 14476278,14695876, 14916992,[protected], 15223194. For all my complaints, I got couple of calls with promises to resolve the problem very soon. But there was no solution. Once again I called up 2 weeks back and checked. Customer case executive informed me that all the previous compaints registered by me were resolved and closed. I got frustated and stopped following up. I started looking for other alternatives for broadband connection. But too my surprise, this month bill is also generated for Rs. 295.85 rupees and dispatched to me. I called up the customer care and informed them that I never had any connection, but the bill is generated. Today, I received a call from collection guys asking the reason for not paying the bill. They want me to settle the bill amount immediately.

Now I don't know what to do?? Do i keep paying the bills to Airtel regularly even if don't have any connection??

I don't wany any airtel connection. I am happy to have services from other vendor. I want my connection to be closed and never want to have any airtel services in future.

Can anyone from Airtel, resolve the problem and close my account?? Or do I need to go through some legal course to get the problem resolved??

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Comments

Manoj

from Noida, Uttar Pradesh

Airtel Broadband Connection — Connection not transfered

Hi,
I was using airtel broadband services for 2 years. Recently I relocated in the same city. I requested for change of connection. but it couldn't be transfered in three weeks, though they promised to transfer in 2 days. They only made false promises every time.
This is the worst service I ever faced.

wriju

from Mumbai, Maharashtra

AirTel — Broadband Connection Not Transferred

I have applied for a transfer of my AirTel broadband (Phone Number [protected]) on Jan 8, 2011 to my new address at #29, 2md Floor, 15th Main, 9th Cross, BTM 1st Stage, Bangalore 29. After so many follow-ups I got to know that initially the address was noted wrongly. Then they rectified the issue and the technician never came to my house. The reason I asked a person to come to my house to check the availability is that there is already AirTel connection in my room and that works. I just want you to transfer it to my name.

People are not understanding this simple thing and telling me that “no port is available”. Port is already there and it ends at my room.

Eventually when I requested for a new connection – a person came to my house and told that the port is available I will get the new connection. When I asked about the OLD connection transfer – he said it will not be done.

I wonder why AirTel is not interested keeping their existing Corporate Customer.

My Mobile number is [protected] and [protected]