[Resolved]  Airtel Broadband — closing of landline and broadband connection

Address:

Delhi

respected sir/madam

Please help me to resolve my issue.

we given request for closing of our broadband and telephone line with airtel on february 2011 for closing the broadband services, But it has been 5 months now and still my connection has not been closed and everytime i talk to their customer support i am assured that my connection will be closed but still my connection has not been closed and now a customer care representative called me and said i have to pay 466 in order to close the connection and requested me to keep the connection open.i told them i was told the connection was closed i also paid the due amount after request for termination in march.and was told the connection is now closed.even customer service confirmed that the request was iven in feb and the due amount was paid and said they will look into it and they never called back and now their billing section says i have to pay rs466 to close the connection.but why should i pay as i have not even used their services since february.even customer service checked my recordes and varified this.

so please help me to resolve this issue.

Telephone number : [protected]
Account no : 11460836