[Resolved] Airtel / Broadband — Never deliver on commitment.

thakur.raj

from Electronic City, Karnataka

Address:

Bangalore, Karnataka

I had applied for Airtel Broadband connection (Plan 2 mbps) on 30th March 2011 paid Rs. 1299+50 to the sale guys. Before applying for it I three time inquire from the executives the clearly tell me whether they can provide me the connection in the area i.e. Electronic City Bangalore. They said there is no issues as the on the same building there is Airtel Broadband connection. I repeatedly asked about how much time they will take to get this done, if it is take 15 days Its fine but make sure the day you are committing I expect to get it done that day only. Airtel sales guys that are Anand Reddy (91-[protected]) and Shivram Nayak (91-[protected]) had committed to get it done by 2 April 2011.

On 2 April 2011 I call them up whether they will come today or not they said they will come at 12 be at home.
I waited for the whole day and evening when I call them up Shivram nayak said today is Cricket World Cup final so we are not coming. They committed to get it done on Tuesday 5 April, 2011 at any cost.
Tuesday I waited and wasted the whole again. Nobody comes are nobody called me up and when I called them nobody took the call neither Shivram nayak nor Anand reddy.
Next day I called them up and logged a complaint with the customer care to refund the money if you people are unable to give it.
Between this I called up several time and talked to different guys like Viru Boss of Anand.
Madhu the Escalation manager. They asked me to wait for two more day it will definitely done by 11th April 2011 there is some technical issue. 11th April 2011 evening they called me up asked for wait for three more day. I waited, 14th April 2011 they said we will get it done by today evening.
I am still waiting. If they fail to do it today that I know they will. I don’t have faith on them.
I know they will refund the money and it will take one more month and couse me lot off mental pain wastage of time.

But I want teach them lesson as did for TATA Chroma by winning the case against them in consumer court for the mental harassment they caused to me.
Until then I keep writing on every possible blog the keep people informing the pathetic services they provide.
And not to go for Airtel.

Raj
Mob: 91-[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

thakur.raj

from Electronic City, Karnataka

Hi Rakesh,

Thanks a lot for your response.

I got the connection on 16 April 2011.
Do you want know how I got it?

After 100s of calls to the customer care the escalation managers and each call i was on hold or talking more than 30 min. And one Marathon call went up to 1:30 hrs with your executives and Managers and don't how many people.

Forget about my mobile bill due to these call to your customer care. If you need i will post it here.

Hats of to your customer service if anybody have doubt about it please call customer care one time
The time taken will be normally more than 15 minutes.

Do you have any idea how time you people have wasted and the mental pain caused to me.

After so much frustration and anger I went to Airtel office in Kudulu gate, Banglore on 15 April 2011. I was in the mood to thrash the sales guys who collected money from me for the connection. Fortunately they were not there.

Then again I call them up again from your office and asked them get it done today or I'll stay your office till it get done and call up news paper here.

The whole day got wasted I haven't able go to office . I got the the connection working 16 May, 2011 evening.

Thanks to your Installation guys who got it done.

I am taking the pain to write about this here because I want make the customer aware that any service provider can't take you for granted unless customer let them do this.

If we all are aware of our consumer rights and fight for these then we can except good service some day.
Otherwise they keep looting us.

Raj
[protected]

aarika

from Bengaluru, Karnataka

Anada Reddy ([protected]) from Airtel is a big time cheater. Please dont take any internet or dth connection from Anada Reddy ([protected]). he will take money from you and he will not respond to you some cases he will whom you gave the money. So friends dont get cheated from Anada Reddy ([protected]).