[Resolved]  Airtel Broadband — false billing

Airtel Brod band — false billing

I was a User of Airtel Brod band connection. Fisrt I was using 128 kbps unlimited plan, but after 1 or 2 months I got a call from Airtel for a upgradation. They offered me 777 plan which is 2mbps speed with 4gb free usage. Generaly I use to sit at my office from 12:30 PM to 1:30 AM (near about 13hrs) But when I got the monthly bill it was more than Rs 5500/-, Which is I think impossible because I generaly use only to check my e-mails like hot mail, orkut & yahoomail that to after 1:30AM for 1 or maximum 2hrs. But in the bill most of the usage timing are between 7:00pm to 11:00 PM. If I use to stay at my office from 12:30PM to 1:30AM then how can i use my internet during 7:00 PM to 11:00 PM. I asked them for an Explanation for the billing . They told me "We'll provide you shortly" and after that they never called me back. And I didn't pay because I knew that the bill is fake. After that Explanation they didn't told me for the bill & the next month I got another bill where the amount was Rs 11700/-. Again I called them & asked for an explanation because this time they have done same thing. And after my 2nd call they still didn't called my back for that explanation. But 2 days back 23/09/2008 I got a call from some one who called him self as sub inspector Raghubir Singh from Dariyaganj police station. He told Me I have arrest warrant for you, as I was completely unaware of this I asked for the reason. Then he gave me the advocates phone no. I called that person who called him self Neeraj Goel "Advocate told me as You didn't pay the Airtel brodband Bill for that reason Airtel Bharti file a case against you. I explain everything about my problem even that explanation i was asking them. Advocate said Airtel didn't treet you fairly. You can talk to there Legal Adviser Mr Sushil Sharma. I meet Mr Sushil Sharma I asked him for a out of court settlement. I explained him about my problem & I request him to have a look where is problem on my bill. But his behaviour was so rude he told "Its a police case You have to pay whatever the billing amount is, we can't do anything, any how you have to pay right now.I request him that I can give you 2 post dated cheque for two different months that I can servive in Noida at least" At that time I was scared about police so I gave him a post dated cheque of Rs8000/- for 30/09/2008. But at afternoon by 4:00 or 5:00PM I came to know some one from Airtel that the police officer who called me that advocate all are fake. They all are airtel employes and its there procedure of collection. Only for them my mental status was so bad i didn't concentrate on my work also. Then I made a request to my Bank for stop payment of my cheque, because they want to collect there money in a worng way. I have asked them for an explanation which they didn't gave. Airtel are cheating there customers. Airtel want to make money with fraud billing & cheating there customers. Now I want you to help me.

AirTel — Irrelevant Bills being sent

I got dissconeted Airtel Landline no. 4252168 on 8.3.10 vide complaint for concellation no. 30275220 and was given dissconection no. 30290306 on 8.3.10 and was told that my connection has been dissconected.

Later in the month of April I again got a call telling me that at the time of dissconection Mach Bill was not generated so, please, pay upto 9th of March.I thought it logical and paid that Bill also.

Aitel again started harassing me for last two months with further with calls for payment. I gave them Dissconection no. and the caller said OK now you will not be bothered with such call. But after some pause again call for payment started coming and I am really tired of such calls.

THERE IS NO CONNECTION OF AIRTEL IN MY HOUSE BUT THEY KEEP ON BOTHERING ME.AND CALLER ALSO ACCEPTS THAT NO CALL ARE BEING MADE BUT INSIST FOR PAYMENT. PLEASE SEE THAT SUCH CALL ARE STOPPED.

Airtel Broadband — FALSE BILLING

I HAVE 1 CONNECTION FROM AIRTEL BRODBAND COMPANY...
MY TELIPHONE NUMBER_[protected]
NAME_ VIJAY VALECHA
COMPLAINT------
SIR I M VERY TIRED & HARRISMENT FROM AIRTEL BRODBAND COMPANY I DONT KNW NOW WHT I DO BECOUSE I AM ALLREDDY PAID ADVANCE RENTAL 2480........EVEN WE PAID 2 YA 3 BILLS ALLREDDY DONE FROM OUR SIDE & AIRTEL WANT MORE MONEY OURSELF NOW I WANT WAIVER FROM LAST 3 MONTH BILLS...
OTHERWISE WE WILL GO POLICE & CONSUMER COSUMER COURT ALSO WE ARE NOT FOOL..... ( UNDER 3 MONTH ADVANCE RENTAL PACK )
NOW PLZ HELP ME BECOUSE I M MAINTAIN SMALL OFFICE & AIRTEL REPRESNTIVE GO FOR WRONG COMMITMENT WITH ME...
NOW PLZ TELL ME WHERE GO ? ? ? ?
I M HEARTLY WAITING FOR UR REPLYYYY...
( I HAVE ALL PROOF FOR THIS COMPLAINT )

NAME> > VIJAY VALECHA
NUMBER> > [protected]
CITY> > GWALIOR

Hi,
I, Arunkumar I Staing Neture Cure Hospital, B.J.J Ram Colony, Balkampet, H.No. 7-1-246/86, Hyderabad. My phone no. [protected], I had purchase airtel brodband concection date of 10.09.211 but there are no airtel network in my area. plz provide airtel network in my area.

Thanking you
Your's faithfully


Arunkumar
(Customer)

Airtel Broadband — Irrelevant Bill

My airtel landline number is[protected].I requested Plan change on 6th July 2011.That time it was told ne that plan will be changed from next billing cycle That is 26th july Keeping in view i stared using net.But They didnot changed the plan & imposed bill of some 1500 Rs.
When complained thier coustomer care has told they will revert back charges as this was mistake and we were not able to change the plan.But again next month they imposed some 1800 Rs charges.Inspite of calling 20-25 times they didnot responded I wrote mail some 10-15 times to appelate and also nodal officer But till today charges are not reverted back.

So much of MENTAL TENSION IN CHANGE OF PLAN AND ALSO UNNESSARY BILL ALSO.My mobile number also i updated in thier account but no response thier escalation officer ,coustomer care assured me to revert back amount But every month That amount is added in bill with late charges.

I also put ticket 10-20 times but complaints are closed without resolution

Hi Priya
Mailing them is the best option. In the website you will find a list of email ids and phone nos of all the highest authorities.
send a mail to all of them together and also mention that if it is not resolved you will be going to consumer court and filing a case. Also call some of them and tell the same thing.
Also try going to a center and tell them the issue.
Lets hope the issue is resolved.

Hi,

This is with regards to false billing which has been billed to me.

the Customer service has been informed several times on the same but they are not ready to accept my Justification.

I have all the proofs to justify my side.

Attached are my proof o[censored]sage. & the email communication are pasted below.

Thanks

Sudip Manna
[protected]

Please find the below conversation and attached details



[protected] Forwarded message[protected]
From: <nodalofficer.[protected]@in.airtel.com>
Date: Fri, Jan 13, 2012 at 12:27 PM
Subject: Re: SERVICE REQUEST NO.IS 41202921 YOUR AIRTEL BILL FOR ACCOUNT NUMBER: [protected], BILL DATE: 22-DEC-2011 [|BAL|Qrc[protected]|]
To: sudip.[protected]@gmail.com


Dear Mr. Manna,

This has reference to your e-mail expressing concern regarding the bill charges and data usage for your airtel data card number [protected].

As per our service request number 41202921, we checked in your account and found that you was in ( GPRS Plan Charges Double 3G 675 Data card Plan (Without Voice With SMS)) as per this Bill Plan eligible discount component ( 3.125 GB 3G GPRS Free,2p/100KB (After 9.44306GB 100% Free)) as per this component first your usage of 3.125GB free and after that usage was charged as 2P/100KB upto 9.44306GB and as per this condition you got discount and for his extra usage only charged in the Bill, So charges are valid.

Discount given in the Bill for 3.125GB:

We hope that we have been able to address your concern suitably.

Please feel free to speak to our call center executive on 121 regarding any query/ request and 198 (Toll Free) for any complaints. You can also email us at [protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved. You may send an email at nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services.

Warm Regards,



Aniket Kumar
Nodal Office
Bharti Airtel Limited


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[protected]Original Message[protected]
From: sudip.[protected]@gmail.com
To: nodalofficer.[protected]@in.airtel.com
Cc:
Sent: 11/01/2012 07:19:50 PM
Subject: Re: SERVICE REQUEST NO.IS 41202921 YOUR AIRTEL BILL FOR ACCOUNT NUMBER: [protected], BILL DATE: 22-DEC-2011 [|BAL|Qrc[protected]|]

Hi,

I have tried to reach out to the mentioned nodal office. Had no luck on the
same.

Please look to it gets resolved at the earliest.

Its sad to say that i have got a notification for LEGAL NOTICE for the
mentioned issue.

I think i need to put this on consumer forum.

Thanks & Regards
Sudip Manna

On Wed, Jan 11, 2012 at 2:33 AM, <[protected]@in.airtel.com> wrote:
Dear Sudip Manna,

Ref: Email dated[protected], expressing concern regarding the bill charges and
data usage for your airtel data card number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

At the outset, we sincerely apologize for any unintentional inconvenience
caused to you with regard to delayed response.

As per our service request number 41202921, we understand that you have
expressed concern regarding bill charges and data usage and provide details of
Nodal officer for your airtel mobile number [protected].

The Nodal Desk has been designed to help resolve issues which have so far not
been resolved to your satisfaction.

You may contact the Nodal Officer of your region as per the below mentioned
details:

Contact No: [protected]

Email Address: nodalofficer.[protected]@in.airtel.com

The details for Nodal Officers are also available on our website www.airtel.in,
under the 'Contact Us' tab.

We hope that we have been able to assist you suitably.

Please do to write in for any further assistance.


Yours Sincerely,
SURESH P
Customer Care
Bharti Airtel Limited





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on the link below & provide us your valuable feedback on this interaction
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216B97FB C C7697E42558BBDA274EF26EAFEE147291FA1D7F8781808CF31A7C878BF9 0
1&refno=Qrc[protected]



[protected]Original Message[protected]
From: sudip.[protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 06/01/2012 05:28:20 PM
Subject: Re: SERVICE REQUEST NO.IS 41202921 YOUR AIRTEL BILL FOR ACCOUNT
NUMBER: [protected], BILL DATE: 22-DEC-2011 [|BAL|Qrc[protected]|]

Hi,

I am yet to hear it from the nodal officer.

I will not pay this irrelevant bill.

Please disconnect my connection, if it cannot be taken care.

Thanks & Regards
Sudip Manna

On Fri, Dec 30, 2011 at 3:10 PM, sudip manna wrote:
Hi,

I have not yet been addressed on the same.

This is the reason with airtel why dont take up a airtel postpaid connection.

Looks like i have made a mistake....taking up the AIRTEL 3G data card.

This issue was been discussed with the first, nd the agent had agreed to the
fact that its an error.

Thanks & Regards
Sudip Manna


On Fri, Dec 23, 2011 at 1:05 AM, <[protected]@in.airtel.com> wrote:
Dear Customer,

Ref: Email dated[protected], expressing concern regarding the bill charges for
your airtel Data Card number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

To address your current concern, we have already raised a complaint regarding
the bill charges with the relevant team. For your reference, the Unique Service
Request number is 41202921. Our team will be contacting you by[protected]
within 02:30 pm with
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.




--
Thanks & Regards


Sudip Manna

+[protected]
Bangalore
sudip.[protected]@gmail.com

Would like to here this issue resolved ASAP.

Namaste Ms.Srivastava,

This is to inform you that your concern listed on 07 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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