[Resolved]  Airtel Broadband — Getting 256 kbps speed, while subscribed to 2MBPS unlimited usage plan.

Address:

Bangalore, Karnataka

Hello,
Airtel Number: [protected]_kk
I'm subscribed to 2MBPS unlimited usage plan.My internet speed was downgraded to 256 kbps on reaching the usage limit of 20 GB on 15th of Oct,2011.I have also raised a service request to change my plan to high bandwidth usage limit of 30 GB/ month, that is offered for the same cost under a new plan.I was assured to get the 2MB/30 GB as on 11 th of Nov 2011 as my new billing cycle commences.But till the date I continue to get the speed of 256 kbps only.The bill last billing cycle is already generated and the new cycle is started.On calling 198 complaint number, I was asked by Mr.Sandesh to clear the browser tab and delete the temp files. As I have done these measures several times,i requested him to raise a service request to check the issue, however he refused to do so and confirmed that I'm getting 2MBPS.How ever the speed test on http://speedtest.net/ shows a down load speed of 200 kbps and same on http://speed.airtelbroadband.in/ shows 280 kbps.Screen captures are attached as separate files.Please do the needful to restore the service ASAP.
Thanks,
Sujith