[Resolved]  Airtel Broadband — Bill generated after disconnection of number [protected]

Airtel Broadband — A BILL after Disconnection

Hi,

I am a Airtel Broadband Customer # 15319597 recently shifted to new residence and requested to shift my Land Phone & Broad Band Connection on 15th April 2010. Then Airtel wanted us to pay the outstanding for performing the transfer. After doing so, there was no response for couple of days.

Later on when we contacted it was a New transfer complaint all-together. Well, they registered and gave a new tracking id. It continued to couple of more days without any response.

Finally, during the 1st week of May, when we contacted the Airtel call center, they say that the junction box is 350 meters away from our residence building. We requested for cancellation immediately.

Now, comes a Bill #[protected] of Rs. 720 to be paid for a period of 25th April to 26th May.

Please suggest me as what can be done with this Greedy act of Bharti Airtel Ltd.?

Thanks,
Sudha

Hi,

I have got several calls from Airtel that it has been resolved.and all past dues has been corrected to 0. But in selfcare portal it is showing me last month bill dues and account is active. So could you please let me know when it will be corrected. I think your systems are not in sync.

Regards
Sonika Singh

Hi,

As per Airtel presence response I was thinking the issue has been resolved. But, from yesterday I am again getting calls from Airtel for bill due. I got the below mail from airtel yesterday for full and final settelment. I have no dues. I paid all bills regularly. connection is closed in August 2010 and called person is saying bill is for october 2010. He was also saying you can not pay the bill in Airtel Outlet and you have to pay it to the persone which he is sending for bill collection.

From: "Nitin.[protected]@Airtel.in" <Nitin.[protected]@Airtel.in>Add sender to Contacts
To: sonika.[protected]@yahoo.co.in

January-22, 2011
January '11 / NITIN KHARGATTA / AAYUSH/753


To,
MsSonika Singh

A-10, Sector -27, Noida, Uttar Pradesh, 201301

Sub: Full and Final of Your Airtel Land Line Connection (Account ID[protected]
Telephone No-[protected]


Sir,
This has reference to your request for Disconnection of above mentioned Services. You are requested to make a payment of Rs 906 against the Rs 906 full and final of above mentioned Telephone and DSL line.
This Full and Final amount will be valid if you make the payment till 25th January ’2011 to clear the dues. Post Dated Cheque will not be accepted against the Full and Final
Kindly make the payment only against genuine hologram Airtel receipt to an Airtel executive carrying an ID card.
Thanking you,

For Bharti Airtel Ltd.



NOTE: This Full & Final is subject to realization of payment and handover of Tel. Instrument/Modem to the Collection Executive.

Receipt No.: ___________ Date: _____________
Cheque Details.__________________________________________________________
NOTE: Cheque/ D.D. / Pay order subject to realization.

Now please look into this issue as no one expect a response like this from a big MNC like Airtel.
I have mails from airtel stating the issue has been resolved in response of my complaint. But why you Airtel is Harassing customers so, they never go for your services again in future?

waiting for a positive and sold response.

Regards
Sonika Singh