[Resolved]  Airtel Broadband — My connection is disconnected without any reason and not updating us about our complain

Address:

Ghaziabad, Uttar Pradesh

Hello Sir,

I have long complain and for it I have already shown my patience.
In short story is around 6 month back I registered a problem about modem not working and they promise for solution with in 24 hrs. After that I complained around 30-40 times. But they never care for that. In last I stopped paying my bill and they disconnected my connection but still generating my bills. Now one day their candidate came to home and the Manager told us on ph to pay bill after some discount and with the promise of getting previous problem resolved. That discount is basicaaly when we are not getting service because of modem issue.

We given them the check and the connection started after 1 week and problem also resolved In lieu of that they given us written commitment. Even we paid the bill of last month when connection was disconnected. Now after 1 month they again disconnected my connection and asking to pay that discounted money and not considering any written prrof even. The connection is again not working from last 20 days and I am sure the bill meter will be running.

They are saying "koi phayda nahi hai paise de do connection chal jayega varna naya connection kahi se loge to bhi itna paisa to lag hi jayega". Now its not a matter of money its about promise and customer satisfaction.

You tell what we should do and why I believe to those call center person whose promise never done. What if they ask any money amount and say this is your unbill amount.

Please do me favour if you can.

The details are:
Amit Chandola
No: [protected]
Add: Sec 15 Vasundhara, Ghaziabad