[Resolved] Airtel / Broadband — Landline connection is not shifting | |||
Hi, I have logged the request for shifting of my airtel landline number with broadband from my old house to new house ( which is only 1 km far from old house) Vasundhara, Ghaziabad in Airtel Costomer Care on 24th August 2011. The complaint number was 2877912 and got deadline 26th August 2011 by Airtel for completing the shifting. But till 27 its not done. I have called many times in Airtel customer care from 27 August to 29 August 2011 but always got reply this will be done today. One of Customer representative told me that my complaint was not logged correctly so she has raised a new complaint num 3163304 on 29th August 2011. She has given me the deadline 30 th August 2011 but still not done. Then after having fatique, i have called in Nodal officer of airtel ( to esclate the issue). I have also called many times in Nodal office but still not got any satisfy answer. Few of them also told me deadline but still not achieved by airtel. I am surprised what is the problem why it is delaying. I never expect such type of service by Airtel. Please some one help on this and resolved my problem asap. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Airtel — Issue with Landline shifting
Hi Friend,I am having a Airtel landline and Broad band approx. for the past 18 months. Recently i have requested for my landline shifting to new location with in chennai (near to Ampa Skywalk) on Aug. 23 , 2011. They said it will be shifted in 3 days , after 3 days they said that it will take maximum of 10 days due to up-gradation process is going on in Airtel. After 10 days, i am keep on calling them to their customer care about my land line request status from that day onwards at least 2 times per day but they keep on responded me with your landline will be shifted "As soon as possible". After few days only i get to know the meaning of "As soon as possible" is equal to in-definite period. I got frustrated with their process and they harassed for one month . So, i have decided to make them pay for their bluffing game with the customer.
Note :- Even before requesting for shifting the landline, i taught of cancelling the connection because of earlier issues Airtel regarding billing issues but they made me believe that they will provide better service but after that it became too worst . Please try to understand by seeing this note, how much i got frustrated with Airtel.
Please do the needful and get back to me with necessary informaton about how to go further with them.
Regards,
MadhavaRao R
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Airtel Broadband — Shifting of Landline & Broadband connection
We have raised a request to move our Landline and broadband connection to our new home on last tuesday[protected].The dealline of the request was 48 hours.But even after 1 week its not yet done.I have called customer care on 2nd,3rd,4th and 5th of september and raised compaints regarding the same.But still nobody from airtel backend office have contacted us even regarding the location of new home.We have to pay this months full rent also,even if we are not using the broadband service of last one week.