Airtel Broadband — pathetic approach of airtel...

Address:

Gurgaon, Haryana

Respected forum. here i want to highlight un professional approach of airtel towards itd customers..seems airtel has gone in a myth that he is the largest service provider in india and take them for an ride.
My complain is that i got enrolled for airtel broadband on 16th july 2011..the executive gave an copy of the form (customer enrollment form) no. 2753899..and i was been told that the installation will happen by 20th...max..i also paid rs. 500 as advance payment via cheque.on the same day when i saw there was no communication from airtel. i gave call to the executive and then obly he said that there is technical problem and installation will happen in a day or two....now the fact remains is that i as an custoner was kept in dark regarding the progress of the installation....today again when i followed up with the exexutive he told me that there is technical problem and he cannit give me any commitment of the job completion...then when i called up airtel helpline on [protected] i got an ribotic answer that we have registred ur complain with complain no 1161726 and will het back to u...in the entire episode no one drom airtel posted me any progress...it was me who had to follow up by making multiple calls and wasting my money..secondly no one did apologise for this delay.
Respected forum.. i wud like you to intervein in this and ask airtel when wud he stop majing customers run from pillar to post...pls pass on this complain to mr. sunil mittal so that he can know the realities in the field

regards
dinesh harjani
[protected]