Airtel Broadband — Harrowing ordeal with Airtel, expecting to pay for a connection that is not even installed

Address:

Karnataka

I had applied for an Airtel broadband connection in September 2011 and paid first month advance as 1600INR.
However no connection was installed. I kept badgering them to install the connection but to no avail.
Since then they have generated monthly bills for a connection that is not even installed.

Once they said they'll waive the bills and install the connection but still failed to act on it..

Fed up, I asked them to cancel the connection which does not even exist and to refund my initial amount that I had paid.

Since then I have sent mails to their appellate officers, nodal officers, customer care but all I get is a reference number saying the issue will be resolved but no resolution till date.

Last week they said they'll start legal proceedings for non payment of bills. I told them that I can't be expected to pay for a connection that does not even exist. They said they'l make a note that the connection is not installed. But yesterday I again received a notice saying legal proceedings have been initiated.

The court date has been set for 28th June but they have specified resolution date as 12th July. It is clear that their different departments do not coordinate.
This behaviour on Airtel's part is absolutely despicable and I would like adequate compensation for the ordeal that they put me through since the past 10 months.