[Resolved]  Airtel Broadband — Horrible Service, Wrong Commitments from Nodal Officer's & customer Service Executives

Address:

Bangalore, Karnataka

Hello,

My agony with. Airtel continues time and again. I see all your efforts of
improving customer service in vain with un trained field executives. Absolute
no co-ordination between sales n technical team.. I requested for a new
broadband connection, that time I was told our field executive will come check
the feasibility in your area and confirm. For all this drama it took one week.
Later a persons call me and confirms I am approved a connection. He comes home,
I fill the application, give him advanced rental for one month and he goes. I
requested for a 4mbps line. All done assured by sales guy u will get it. After
3 days a team comes to do the installation at my place. He connects me a 2mbps
line. I said I asked for 4. He call same manager of his and that guy tells me
that my area is feasible only for 2. Ok i go with your word. My question here
is why was this information given to me by your sales guy. I would have made a
decision to go with another service provider. I feel all you guys train your
staff is to say sorry and apologize to ur customers, rather train them to
communicate well internally and avoid having a sorry figure with ur customers..
My current status is no internet can't work. No proper reply from CSE's..
Also I got to know Airtel is ranked no 1 brand, I wonder how??? With the above
incidence happening repeatedly with me. When I took GSM & BB connection I had
to go through the same thing... Why??? My details are as mentioned below :

Name ; Rony Silveira
Mob : [protected]
LL: 49539289
Ac NO: [protected]
Complaint No : 25315148.

Yesterday the technical guys came home at 11:30 pm in the night. I don't think this is a decent time to go to any customers place. Still my problem is not resolved. I asked for 4mbps line and got a 2 mbps line and even that does not connect. I never get a 2 mbps speed.

I hope this is resolved at the earliest.

regards
Rony