[Resolved]  Airtel Broadband Internet Connection — Airtel Customer Care Grievance

Airtel Broadband — internet speed

my internet speed is much slower than as stated by the service provider,i have already complaint about it on telephone,but there is no response.my connection speed should be about 64 kbps but it is arround 20-33.so please take some action and solve my problem

Internet/BroadBand connection — Broadband connection

I have applied for Internet/Broadband connection on 14th June. i was told that i will be getting the connection in 2 days. But till now nothng has happend. Everytime when i called up the sales person is telling that i will be getting the connection in another 2 hrs. BUt nothing has happend. I have also visited the office in kodambakkan and complained, but things are not done.

Now i dont know whom to contact.

very poor customer care

AirTel — broadband(internet)

sir
last 25 days i was complaint my internet is not working properly no body care so. pl disconect my no.[protected]

Airtel Broadband Internet Connection — Unexpected Bill of Month May (18 April 09 to 17 May 09)

This Month ( May 09) I got very much unexpexted bill of my airtel phone[protected] of Rs. 5000 and above while i am very much calculated user as per my pocket size. i am recieving bills of average Rs. 600 to 700 from last two and half years but this time it is unexpected .

My usage is not as much as it is reflected in current bill . i oppose it strictly. There is some big technical or other mistake that must be correct quickly so i can pay my bill on time as i am doing from the day one of my connection.

My another grievance is that why has airtel not fixed any upper limit and how can they send any amount of bill to anyone while that person is not used actually.

This is mental harrasement for us after observing such kind of bill.

Airtel Broadband — internet speed

Dear sir maine kai baar complent ki par abhi tak kuch nahi hua mere net ki speed only 20 kbp hai mere plan 499 hai mera no [protected].mb.[protected] .mera net yadi aisa hi chala to aap net niklva dijiye .ok main ab baar baar complent hi nahi kerta rehunga.

sir,
my internet speed is not up to the rated speed as per my bill plans.

connection — Grievance

This is with reference to an ongoing problem from last 15 days ... repeated requests to Airtel customer care have gone in vain. Every time talking to a new Customer Care Executive and explaining the entire wheel of events and problems is now becoming a tough job for me and is highly intolerable.

The careless behavior and zero response have urged me to write a strong email to you...
It started with my communication with an executive on 26th July, 2222 Hrs when I was assured and was also clarified on certain queries.

After going through further problems, I discussed the similar sets of problems with an executive who then transferred the call to MR. MRINAL VATS - (Reference no. 22211866 and[protected] I was promised that my problems would be rectified in 48 hours.

Nothing Happened!!! I called Airtel yet another time on 1st Aug (Ref No. :[protected] I was again assured by Mrinal that the problem shall be treated with his supervisor, No surprises!! Didn’t get any call from any Airtel Executive.

Called up Airtel again spoken with Mohammad Arif cited all my previous grievances (Ref. No.[protected] NO RESPONSE YET AGAIN!!!

Shamelessly called up again, spoken with Mr Akash Sharma (Ref. No.[protected] no response as of now.

Aah!! Such a pathetic response from a telecom giant of the country, I felt like cheated and find myself amidst a swarm of Frauds. Sorry for using strong adjectives but don’t have a choice either.

I have only quoted reference nos which I am sure, shall make AIRTEL aware of the problems But to other authorities marked in this email I am quoting all my problems and demands below:

My Grievances:

• Didn’t get CUG benefits since I have taken this no as a corporate connection in January ’08.

• I was assured that the STD call rates would be flat Rs. 1 (Mobile and landline).

• All my calls made to another no. +91- [protected] have been charged. (Though twas clubbed in CUG network)

• I was assured by the Customer care regarding my new no. +91-[protected] that it very much lies in the CUG group therefore all call charges would be charged at Rs.0 For initial 500 minutes and 10 Paisa thereafter. But all the call charges to and fro have been charged at Rs 0.50.


My Demands:

• All my STD call made on landline and are charged at Rs 1.50, should cut down to Rs. 1, from the day of activation of this no.

• All my calls made to CUG network should be charged at Rs. 0, from the day of activation of this no.

• All the EXCESS money charged by AIRTEL so far have to be credited to my account or adjusted against future bills.

• All the mental tribulations and tortures caused by AIRTEL should be adjusted against a compensation Rs 50, 000 (Not to mention I have paid a lot of Opportunity cost and Time-cost in chasing AIRTEL )

The internet speed provided to us whn we startes service ws around 15-20kbps(download speed)...but nw its being decreasing day by day remarkably...
Generally nw its being around 5-10kbps...
Nw im really fed up wth dis.
Action shud be taken & a perfect standard for de speed check shud be put up by the concerned authority.
Hope u wll help in doin so.
Thnking u.

Airtel Broadband Internet Connection — Internet Connection

I have been following up with company officials of changing my plan to the lowest internet plan for the last 5-6 months and they have not yet done it. My usage in 1-2hrs every month or less and they give me a bill of Rs. 1000+ every month. I have paid them every month on promises that they will change the rate plan to the lowest one. They have not done so. Further I have been rquesting that they change my connection from landline to wifi internet. This also after repeated commitments from their side that the same will get done once the payment is made they have not done yetr. Today I found out that they have not even registered my request for the last six months and they are again following up for payment at the higher rate with promises of change after payment. This is causing extreme harassment to me and my wife. I have been forced to shout at the airtel caller and tell him that he can take his instrument aware. Strong action should be taken against such extremely poor services.

i am getting monthly bill of Rs1000+ using it less than 3 hours a month and they show timings o[censored]sing the net when no one is at home. i had to shout on airtel caller and then also itz of no use so i request you to unsubscribe our net connection. because we dont want net of such poor services. for more information contact on [protected].

i am getting monthly bill of Rs1000+ using it less than 3 hours a month and they show timings o[censored]sing the net when no one is at home. i had to shout on airtel caller and then also itz of no use so i request you to unsubscribe our net connection. because we dont want net of such poor services. for more information contact on [protected].

the speed of the net is very slow

Hi,

I m Shyam from Chennai.

I m also facing the similar problem......this is my account no :14755224 I had 256 kbps unlimited plan , then i thought the speed is not enough and it was useless , so I increased my speed to 512 kbps unlimited plan with monthly bill around 990+ including VAT , but my internet speed never touched to 512 kbps , whenevr i check the internet speed.... it will be around 60 to 100 kbps (download speed) , its better to go for other brand than AIRTEL. they are just aiming for money not customer satisfaction.

Planning to change to other service provider.....

- Shyam.

Airtel Broadband — Speed of Internet

Hi,

I am a Airtel Broadband User. My account detail[protected]Landline cum broadband connection No.[protected]. Since me and my wife are working in the IT and ITES domain both o[censored]s have to constantly download applications which are 2GB to 3GB in size and take a lot of time and space to download. So we constantly have to work from time to time whenever required. These softwares are licensed softwares from IBM and Oracle and require specific user specified credentials to access them. Once accessed they need to be downloaded from the url link into the local hard drives for further use.

My wife and I sit tirelessly thorugh sleepless nights to atleast get some part of it downloaded due to poor internet speeds of max 30 kbps in the night, post 10pm. Though yesterday night 10th Aug, my wife had coinidentally seen 249kbps which is a total rarity. The speeds promised on paper by the Airtel People are more then 256kbps. When I call them up they have some weird calculation which is 30kbps x 8(no idea about how they come to 8 as a figure) = 240 kbps as said by them, which sounds a bit hard to believe. Our work gets severly affected and since we live in West Delhi, we had to travel so much(140km up and down) to our offices at Greater Noida to get the work done which is somewhat impossible sometimes.

Thank You,
Arijit Samal
Mob number- [protected]

Airtel Broadband — INTERNET

I HAD REQUESTED ONE OF MY FRIEND TO SUGGEST SOME INTERNET PLAN FOR MY HOUSE HOLD USAGE,HE SUGGESTED ME FOR AIRTEL...I REACHED TO SOME ADD AND GOT NUMBER OF A EXECUTIVE ,WHO TOOK MY NUMBER N ADDRESS TO CONFIRM THE SERVICES N CONDITIONS,HE CAME WITH THE MODEM N CONNECTED IT ON THE SPOT,I CALLED TO THE CALLCENTER OF THE AIRTEL BROAD BAND N CONFIRMED ABOUT THE CONNECTION ,THEY SAID THAT IT WAS A SHIFTING CONNECTION N HAS A DUE OF 2689RS ON THE SAME TIME I SAID THE EXECUTIVE TO TAKE BACK ALL THE THINGS AND HE TOOK IT BACK!!!!
AFTER A WEEK I STARTED GETTING CALLS TO PAY THE BILL,AS I HAVE NOT EVEN GIVEN MY ADDRESS PROOF NOR ID PROOF.THEY STARTED COURUERING ME THE BILLS..AND EVEN SENDING SOME NOTICES!!!RECENTLY I GOT A CALL SAYING THAT HE IS CALLING FROM DEHLI MR.SANDEEP SINGH N HE SPOKE I A HARS MANNER ABOUT THE BILL!

HOW CAN A COMPANY LIKE AIRTEL WITHOUT HAVING MY ADRESS PROOF NOR ID PROOF SEND ME THE BILLS ON MY NAME!!!


PLEASE HELP ME IAM A STUDENT AND GOT MY EXAMS ON HEAD AND IAM NOT ABLE TO CONCENTRATE ON IT!!

the phone number of airtel line is [protected], which they say is registered on my name!!! please solve the issue as soon as possible

Airtel Broadband — Airtel BroadBand Complaint

Hi,
I would like to understand from Airtel that why I have been receiving different
resolutions everytime whenever I recieved any communication from airtel
executives, some says WiFi will be replaced or repaired without any extra
charges and some says it could not be. And now after more than 1.5 months, you
are confirming it could not be replaced. I've been suffering with almost no
internet connection as it is very difficult for mr to connect without WiFi. And
if I am ready to bear the cost of equipment then I would not be paying for
airtel broadband bill for 1.5 months, as already communicated to airtel while
making service / cancellation request.
I've been using airtel services from almost 5 years and if you would really
like to retain your so old customers then you should atleast waive-off bill
amount of that duration (~1.5 months) otherwise consider this mail as
confirmation to the cancellation request as made in the month of April.
Thank you,
Prashant
+91-[protected]

I have made broadband payment thru Jeevan Super Market - W.Mambalam on 01.06.2011 against broadband account No.13467846,
Until now the payment is not debitted from my account.
kindly check whether the payment is received or not.
I am worried about the cheque I have deposited.
So far payment cheque deposited on the drop box not misplaced and
no problem faced.
kindly check and reply
G.Subramanian
[protected]

AirTel — Internet and BroadBand

My name is Apurv Tiwari . I am a finance executive by profession and currently staying at Noida Sector 32.I had applied for Internet/Broadband connection about 3 weeks ago,I already submitted Rs 2000 in advance.Airtel people told me that internet connection and all the formalities would be done within one week.But now whenever,I contact them either nobody picks my call or if i try by different number they pick the call and start giving lame excuses that technician is on the way,or it would be done tomorrow.I tried contacting Senior person,he talks very rudely and doesnt feels his duty and responsibility for his customers.Already 3 weeks have been passed, but nothing had been done yet.I am really pissed off by the behaviour,my money is gone and they are not paying any attention towards it,not even they are ready to give my money back.
I cannot expect such kind of ameateur behaviour with the Airtel company and its people.
As a last option I came to consumer forum,may be you can help me in getting my things done!!
Please help!

Apurv Tiwari
[protected]
[protected]@yahoo.com

AirTel — Customer care connection

Hi all.
I am sharing my worst experience with airtel. When i am having some queries and complaints about airtel services, i call sutomer care and get cleared (only few times). But after some time, they are voluntarily blocked my number from contacting customer care. An international firm having such a cheap character. SHAME on u Airtel.
Bye Bye Airtel. I will be feeling good from now on.