[Resolved] Airtel Broadband Landline Connection — Connection transfer request | |
We had airtel broadband connection with ph no. as[protected] at Greater Noida, U.P.. Recently we shifted to Janakpuri, New Delhi on 07-Nov-09 and we logged complaint with airtel customer care for transfer of connection request on 06-Nov-09 vide service request no[protected]. After logging complaint, nobody from airtel came for disconnection at Greater Noida. We ourself disconnected the line and again requested with customer care for the activation of the same at New Delhi. We are constantly making calls to customer care requesting them to send executive at our place for activation but nobody is coming. It has been more than a month following up with them but there is no response. After speaking to the manager named Sachin on his landline no.[protected] so many times also, no body is coming. Upon discussion with Sachin, he said your timings are odd so we cannot send anybody. We all are working members and can be available only by 7.30 p.m.. We said atleast you can take this as an exceptional case as this has been pending for so long without attending. The big telecom service provider, AIRTEL, can send executives at even 9 or 10 in the evening, had this been a new connection case. But ours is a transfer, which is cost free, these people are creating unnecessary trouble for us. Request you to pls intervene and help us. kavitha (daughter of connection owner, Mr. R. Suresh)-[protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
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at the time of selling a connection he was agreed with our all conditions like connection will be active within 4 days and person( Amit Sharma ) will contact you.
we give him a cheque and BOOM... after this problems are arising like a bomb. after three days a phone call came from AIRTEL associate that you will use this connection at multiple P.C as you have are running a home office so you need to change your plan to commercial. where as i never mentioned to airtel that we will run this connection to either multiple PC or has a team at my home office.
I will do lots of call to them and finally we both are proposed that i can give you a written mail of that i will not use this connection to multiple PC( where as AIRTEL never limit the PC number for any of plan.) but after few hrs mr shrma called me and said "no issue sir you do not need to send any mail". on this i asked so when wiring can be done so he replied as soon sir as everything is clear.
today is the 5 day and i didn't heard from them and whenever i call them they simply replied... SIR THE PERSON WILL CALL YOU BEFORE ARRIVED TO YOUR PLACE..
After that i call to AIRTEL broadband customer care.. and three time they request to hold my phone and after that never comeback to me.
I am still waiting for the person or call from airtel broadband. so help me..
Is they really an airtel associate? or is this really an airtel service.
Vishal
[protected]