[Resolved]  Airtel Broadband — Late payment for which I am not liable

Address:

Kanchipuram, Tamil Nadu

I am Sigamani from Kanchipuram, Tamil nadu (Airtel Broadband customer).
Account Number: 13927416
Landline Number:[protected]

I do not have any late payment caused by me on my airtel broadband payment.

There were three occassions on which late payment fees were made, that is due to the problems caused Airtel themselves.
For these three occassions, I am not at all responsible.


On one occassion, the Airtel outlet (AVM Telecom) vacated their office from Kanchipuram.
I searched for where to pay the bill and finally the airtel official (Mr.Rajesh) from chennai came and collected the amount on 24-Aug-2011.

On the other occassion the bill is received on 16-Sep-2011, then I made the payment on 19-Sep-2011.
This month(Sep 2011) also no one came to collect the money.
Finally, Airtel mobile recharge seller told me to approach Kamatchi Amman Communication for broadband related service.
There, they accepted the payment and didn't give the bill.
They said they will pay the amount through online, so they said they wont give any bill.
But, they signed and put the seal on the airtel broadband statement and handed off to me.

After that, an airtel representative Mr.Balaraman comes to my home and collecting the amount.
During october 2011, he came late to collect the amount. It is not a mistake from my side.

If Airtel wants the payment before the due date, then open a airtel designated outlet where I can go and pay it directly.

For the issues like late collection of amount by Airtel agent, delayed bill sending and vacating the office without prior notification, I wont take any responsibility for paying late payment fee.

Herewith, I furnish the details of Payments I made from Jan-2011 to Mar-2012 for your reference.

Date Receipt Number Amount (Rs.) Telecom
[protected][protected][protected][protected][protected]
05-Jan-2011 10452 881 AVM Telecom, Kanchipuram
04-Feb-2011 11057 881 AVM Telecom, Kanchipuram
05-Mar-2011 11325 881 AVM Telecom, Kanchipuram
05-Apr-2011 10096 881 AVM Telecom, Kanchipuram
07-May-2011 12095 881 AVM Telecom, Kanchipuram
03-Jun-2011 12251 881 AVM Telecom, Kanchipuram
08-Jul-2011 9866 881 AVM Telecom, Kanchipuram
24-Aug-2011 442961 881 Airtel (Mr.Rajesh from chennai and collected.)
Bill received on 16-Sep-2011.
19-Sep-2011 No Bill given 881 Kamatchi Amman Communication, Kanchipuram (They signed and sealed on the Airtel statement for Sep 2011).
10-Oct-2011 6955 881 Mr.Balaraman (airtel agent) came lately and collected the payment. He said, he will collect every month at doorstep.
02-Nov-2011 8707 881 Mr.Balaraman collected the amount at doorstep.
06-Dec-2011 954 881 Mr.Balaraman collected the amount at doorstep.
02-Jan-2012 477 881 Mr.Balaraman collected the amount at doorstep.
02-Feb-2012 293 881 Mr.Balaraman collected the amount at doorstep.
03-Mar-2012 1049 1102 Mr.Balaraman collected the amount at doorstep.

Mr.Balaraman belongs to Kamatchi Amman Communication, Kanchipuram.

If you look at the above details, till AVM Telecom office was in Kanchipuram, I went directly and made the payment promptly.
After AVM Telecom vacated the office, no one told me where to go and pay it.

On August 2011, AVM Telecom is vacated without any notice.
So, airtel representative Mr.Rajesh came and collected the amount. Its not my mistake.

On September 2011, the bill is received on 16-Sep-2011 only. There was no information on where to go to pay the amount.
I finally enquired and found Kamatchi Amman Communication to pay it, where they are not giving bill.

The Airtel collection agent came late on October 2011.
So, its also a mistake from Airtel side.

I am always willing to pay the bill before due date.
If you want payments to be made before due date, tell me where should I go and pay the bill, where they are ready to give me a signed copy of receipt/bill.
Please analyze the above details and revert the late payment charges (Rs.303), otherwise I dont have any other option than closing Airtel Broadband Connection.

Thanks,
Sigamani