[Resolved] Airtel Broadband — Fraud done by Airtel | |||
Dear Sir/Madam, I wish to inform you about cheating done by airtel at their end. I was using a plan turbo 512 with the following details The plan details are as follows: Unlimited Plan Details Turbo 1299 Plan Rental (Rs.) 1299 Download Speed 512 Kbps (Day) 1 Mbps (Night) Free Voice Usage Rs 100/- Free DSL Usage Unlimited FUP Additional Voice Usage Charges/Pulse (Rs.) Pulse Rate (Rs) Local FL - A2A (180 sec) Rs. 1.0 Pulse Rate (Rs) Local FL - Others(180 sec) Rs. 1.0 Pulse Rate (Rs) Local Mobile - A2A(60 sec) Rs. 1.0 Pulse Rate (Rs) Local Mobile - Others (60 sec) Rs. 1.0 Pulse Rate (Rs) STD Inter Rs. 1.0 Additional DSL Usage Charges (rs.hr/MB ) Nil Free E-mail IDs 2 (6.5 GB per id) Free VAS PC Secure Rs 100/- GOD Rs 199/- SOD Rs 100/- Online Desktop NA The above plans would be covered under the FUP policy. To know more about the FUP policy please visit our website www.airtel.in . Fair Usage Policy FUP:- Speed of customer's connection will reduce to Half during day time after crossing a Specified Limit. For Eg:: If the customer on Turbo 1299 plan with Speed 512 Kbps in Day and 1 Mbps in Night Total usage exceeds 100 GB in a bill cycle. The day speed ie 512 Kbps will be reduced to 256 Kbps and the night Speed will remain as it is. The speed will become normal from the next bill cycle. all these details are official details send by airtel migration to this mail id dated Wed, 4 Nov 2009 02:32:19 -0800 (PST) original E-mail with official details may be provided if needed. Now they (Airtel) have migrated my plan with 10 GB data limit with out my knowledge & permission, when I asked about this issue with airtel customer care they told me that airtel customer care had called me dated 05th december 2010 @ 04:03:17 PM at my mobile number. But I have never received any call from Airtel or its associate at my cell number or my landline number. Please launch a complain against airtel for this fraud done by them through their end. they have very bad history regarding activation & migration of plans at their end to cheat the customer, last time within month they had actived games on demand service at their end without my knowledge and add rs 199 in my account. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
all the details has been mailed at the above address.
Reply
from yesterday night I am getting speed as, I should get.
I will monitor this for some days, after that, I will notify again.
at present time this issue has been solved.
But as Airtel has done something wrong in last two months in tow different cases, I would like to wait & watch about this issue.
after some days, I will finally close this issue, when everything will be fine.
I will monitor this for some days, after that, I will notify again.
at present time this issue has been solved.
But as Airtel has done something wrong in last two months in tow different cases, I would like to wait & watch about this issue.
after some days, I will finally close this issue, when everything will be fine.
as per their written statement
If the customer on Turbo 1299 plan with Speed 512 Kbps in Day and 1 Mbps in Night
Total usage exceeds 100 GB in a bill cycle.
The day speed ie 512 Kbps will be reduced to 256 Kbps and the night Speed will remain as it is.
The speed will become normal from the next bill cycle.
I must get 1 mbps speed in night.
but they are not giving it they are providing just 256 kbps speed.
u r cheating with your customer
airtel has worst plans in India.
If the customer on Turbo 1299 plan with Speed 512 Kbps in Day and 1 Mbps in Night
Total usage exceeds 100 GB in a bill cycle.
The day speed ie 512 Kbps will be reduced to 256 Kbps and the night Speed will remain as it is.
The speed will become normal from the next bill cycle.
I must get 1 mbps speed in night.
but they are not giving it they are providing just 256 kbps speed.
u r cheating with your customer
airtel has worst plans in India.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54506
Pending
0
Resolved
21959
View all 54506 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information