[Resolved]  Airtel Broadband — Money charged but connection not provided

Address:

Bangalore, Karnataka

i have applied for new airtel BB connection on 2nd Feb got reference number[protected]. Got a meesage on 4th Feb that post checking availability in my location my documents will be collected. On 4th itself an Airtel representative visitied came to collect documents and Rs 3150 as package charges. On 7th Feb i got confirmation that my documents have been submitted and installation will be completed in 3 working days. No more calls from airtel after that. I called them on 11feb and checked the reason for delay. to my surprise i was told its not feasible in my area as lines to my apartment are damaged. i asked them my neighbor is using Airtel how is it possible lines are broken they had no answer and just told that this was feedback from there backend team.

It seems Initially no Airtel representative came to check availability in my area and they just charged me 3150 INR for no reason. i raised a request for refund of my deposit reference number[protected]feb 11) got no response from airtel,[protected]feb 12) still didn't get any response and finally on 17th Feb 28850508 for which at last i got a call back and was promised full refund. Surprisingly on 18th i got message that services to my fixed line (which was never installed ) has been started.

I am waiting for my cash refund and a prompt response from Airtel. Services have been degraded drastically, same thing has happened to my many frnds where money was collected and after that it was informed that lines in area are damaged. how is it possible that all lines get damaged at the same time. is this QoS from Airtel.

Whenever we are late in payment Airtel charges us 75rs as penalty, is Airtel going to keep on other side also this time they are late in payments.

saurabh arora
[protected]